Moyo Cole
Colchester,Essex
Summary
Resourceful administrative professional with strong experience in office management, customer service and database management. Demonstrates comprehensive knowledge of GDPR and relevant regulations to maintain accurate and compliant records. Creative problem-solver keeps office running smoothly. Committed coordinator with passion for helping others and improving healthcare system experiences. Familiar with electronic health records and scheduling software. Dedicated to patient advocacy with talent for collaboration with interdisciplinary teams.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Care Administrator/Coordinator
Xen Care Services (Formally Kare Plus Ipswich)
Ipswich, Suffolk
10.2022 - Current
- Directed administrative team o in high-quality clerical service delivery.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Allocated suitable carer to customers and answered questions or concerns to alleviate stress or confusion.
- Used assessment findings to action necessary care plan adaptations.
- Monitored service user progress, escalating concerns for swift resolution.
- Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
- Attended regular training and supervision workshops for improved service user support.
- Managed and monitored rostering requirements of individual care teams.
- Received and processed stock using inventory management system.
- Coordinated staff rotas to meet service requirements whilst remaining under budget.
- Liaised with HR to ensure all carers compliance (in DBS checks, Trainings, RTW, etc)
Senior Care Worker (Voluntary)
SF Physiotherapy
05.2016 - 08.2022
- Interview patients to obtain case histories
- Determine and establish office procedures and routines
- Complete insurance and other claim forms
- Enter and format electronically based medical reports and correspondence and prepare spreadsheets and documents for review
- Initiate and maintain confidential medical files and records
- Carry out treatment programs, under the direction of physiotherapists and/or occupational therapists, to rehabilitate patients with various injuries or disabilities.
Tax Coordinator
Federal Inland Revenue Service
06.2018 - 08.2022
- Sensitization of tax payers and non-tax payers on their tax duties
- Monitoring taxpayers’ compliance through visitations and phone calls
- Rendition of weekly and monthly collection reports
- Filing of VAT, Annual returns and other correspondences between the service and taxpayers in the company’s file
- Completion of tax position for TCC application
- Raising BOJ on NILL and stopped filers
- Writing letters in relation to taxpayers’ annual tax returns reviewed
- Attending to general taxpayers enquires
- Providing general administrative support as required.
Operations Coordinator
International Association of Drilling Contractors
01.2016 - 05.2018
- Managing associations activities to ensure its in line with the association’s objectives
- Liaise with member companies and headquarters (Houston) to discover underlying needs of member companies
- Coordinate various Industry- related meetings and other business meetings and appointments
- Produce and disseminate meeting materials
- Ensure compliance with the association’s standards and procedures
- Strategize and plan chapter events from start to finish
- Advise on and administer compensation and benefits
- Dealt with members/potential members enquiries, complaints and feedback
- Providing general administrative support as required.
Project Coordinator
Bestman Games Limited
06.2015 - 12.2015
- Managing and leading the project team
- Managing co-ordination of the partners and working groups engaged in project work
- Development of detailed project plan and control
- Managing project deliverables in line with the project plan
- Recording and managing project issues and escalating where necessary
- Resolving cross-functional issues at project level
- Managing project scope and change control and escalating issues where necessary
- Monitoring project progress and performance
- Providing status reports to the project sponsor
- Liaises with, and updates progress to, project board/senior management
- Managing project evaluation and dissemination activities
- Managing consultancy input within the defined budget
- Final approval of the design specification
- Working closely with sponsors to ensure the project meets business needs.
Operations Coordinator/ Human Resources
Ciuci Consulting, Ikoyi, Lagos
01.2014 - 05.2015
- Monitor, control and manage business operations to meet company goals
- Liaise between client and management to ensure smooth operations delivery
- Coordinate and manage project tasks to ensure project delivery within allotted budget and timelines
- Ensure compliance with company standards and procedures
- Evaluate current operational performance and provide strategic plan for improvements
- Provide direction and guidance to internal teams to achieve performance targets
- Coordinate recruiting and staffing strategies and processes
- Ensure performance management and improvement systems
- Strategize and plan employee development and training schemes
- Policy development and documentation
- Ensure excellent employee relations between organization and employees and amongst employees
- Advise on and administer compensation and benefits.
Business Analyst
Ciuci Consulting, Ikoyi, Lagos
06.2010 - 12.2013
- Liaised with stakeholders to discover underlying business needs
- Organized, specified and modeled analysis requirements to ensure they are complete and unambiguous
- Ensured that analysis requirements mapped to the real business need and met quality standards
- Strategy development and implementation
- Identified problems and ensured swift resolution
- Collected/collated data and generated reports
- Market analysis and establishing market trends
- Analysed risks and ensured risks were effectively managed
- Managed projects and led teams with specific set objectives.
Customer Services (Internship)
Guaranty Trust Bank Plc
06.2009 - 10.2009
- Confirmation of cash Deposits
- Dealt with Customers’ queries, complaints and ensured prompt resolution
- Documentation and confirmation of Cheques
- Provided general administrative duties.
Education
Bachelor of Science - Marketing
Redeemers University
Nigeria 01.2006 - 04.2010
Skills
- English (Fluent)
- Coordination
- Recruitment and induction
- Care compliance
- Leadership
- Team management
- Administration
- Organization and planning
- Project Management
- Business Development
Languages
English (Fluent)
Yoruba (Native)
Custom
CPD Certification Service in Health and Social Care, 01/01/22
Timeline
Care Administrator/Coordinator
Xen Care Services (Formally Kare Plus Ipswich)
10.2022 - Current
Tax Coordinator
Federal Inland Revenue Service
06.2018 - 08.2022
Senior Care Worker (Voluntary)
SF Physiotherapy
05.2016 - 08.2022
Operations Coordinator
International Association of Drilling Contractors
01.2016 - 05.2018
Project Coordinator
Bestman Games Limited
06.2015 - 12.2015
Operations Coordinator/ Human Resources
Ciuci Consulting, Ikoyi, Lagos
01.2014 - 05.2015
Business Analyst
Ciuci Consulting, Ikoyi, Lagos
06.2010 - 12.2013
Customer Services (Internship)
Guaranty Trust Bank Plc
06.2009 - 10.2009
Bachelor of Science - Marketing
Redeemers University
01.2006 - 04.2010
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