MO AJAY
London
Summary
Business analyst with several years of experience in transformation projects within financial services and local government. Expertise in requirements gathering, process mapping, data analysis, and stakeholder engagement. Proven ability to convert business needs into precise technical specifications and facilitate end-to-end project delivery. Recognized for thoroughness, collaboration, and effective communication with both technical and non-technical teams.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Business Analyst
Marks & Spencer Bank
2025.03 - Current
- Assisted with data migration and transformation for banking system upgrades.
- Conducted workshops with product owners, SMEs, and developers to gather business requirements and acceptance criteria.
- Documented current and future processes using BPMN and mapped data between legacy and target systems.
- Identified data gaps impacting customer and regulatory reporting, supporting improvements in pre-migration data quality.
- Supported UAT by creating test scripts to validate defects and ensure compliance with business rules.
- Collaborated with architects and engineers on modifications to APIs, batch processes, and reporting workflows.
- Ensured adherence to GDPR, internal data governance, and banking operational standards.
Business Analyst
Thurrock Council
2024.01 - 2025.02
- Contributed to digital transformation initiatives focused on improving public service processes and internal workflows.
- Gathered and analysed requirements from council departments, including Housing, Adult Social Care, and Customer Services.
- Mapped processes to highlight inefficiencies and recommended improvements that supported service delivery goals.
- Developed business cases and options analysis documents for system upgrades and digital change projects.
- Coordinated with third-party software providers to clarify requirements and align council needs with technical capabilities.
- Supported user acceptance testing, including planning sessions, capturing feedback, and tracking defects to closure.
- Ensured all project documentation followed council governance, audit, and data protection standards (GDPR).
Business Analyst
Manchester City Council
2024.05 - 2025.01
- Delivered process optimisation and digital improvement workstreams supporting public service transformation.
- Led discovery sessions across Housing, Social Care, and Customer Service functions to capture AS-IS / TO-BE processes.
- Recommended automation opportunities and brought processes in line with GDS best practices.
- Worked with IT suppliers to align system-wide enhancements with council objectives.
- Produced business case documentation and data-driven insights to support funding bids.
Business Analyst
HM Revenue & Customs (HMRC)
2022.05 - 2023.05
- Supported business process improvements across tax and digital service teams.
- Conducted detailed system impact analysis and documented requirements for service optimisation.
- Assessed data quality issues affecting internal reporting and designed correction workflows.
- Worked with multiple stakeholders to align project outcomes with departmental strategy and compliance obligations.
- Produced BRDs and supported testing for updates to digital tax services.
Business Analyst
Tesco (Retail Analytics)
2021.05 - 2022.05
- Analysed customer transaction data to identify purchasing trends and stock optimisation opportunities.
- Built Power BI dashboards visualising KPIs such as sales conversion and product turnover.
- Partnered with commercial teams to interpret insights and refine promotional strategies.
- Improved reporting automation and accuracy through regular SQL-based data validation.
Junior Business Analyst
Ecomas Ltd (E-Commerce Solutions)
2020.05 - 2021.05
- Supported digital transformation projects focused on online platform enhancements.
- Gathered business requirements for new APIs and payment gateway integrations.
- Modelled current and future workflows using BPMN to streamline fulfilment and checkout processes.
- Documented acceptance criteria and worked closely with developers during testing and deployment.
Business Analyst (Healthcare)
NHS Foundation Trust
2015.01 - 2016.02
- Project: Implementation of a centralised digital Child Health Information System across healthcare services, improving clinical data management and streamlining workflows.
- Conducted requirements gathering workshops with clinicians, administrators, and IT teams to define system needs.
- Analysed clinical workflows and identified process improvements, reducing manual data entry steps by 40%.
- Produced Business Requirement Documents (BRDs), user stories, use cases, and process maps (BPMN).
- Acted as primary liaison between clinical teams and developers, ensuring regulatory and clinical needs were met.
- Supported UAT, testing, and system validation, including traceability matrix maintenance.
- Facilitated stakeholder meetings and tracked project progress using JIRA and Confluence.
- Developed training materials and supported system adoption across multiple NHS trust sites.
- Ensured compliance with data protection (GDPR) and healthcare regulations (NHS Data Security Standards).
Education
BSc (Hons) - Business Information Systems
Anglia Ruskin University
Skills
- Requirements gathering and documentation
- Process mapping (BPMN)
- As-is and to-be design
- Stakeholder management and communication
- Data analysis
- User stories and acceptance criteria
- Business case development
- Agile and Scrum methodologies
- UAT planning and defect management
- Power BI, Excel, Jira, Confluence, Visio, Miro
- Regulatory and compliance awareness (GDPR, FCA)
Certification
- Agile / Scrum Fundamentals, Data Analytics Certification
- Business Analysis Foundation or ECBA
Timeline
Business Analyst
Marks & Spencer Bank
2025.03 - Current
Business Analyst
Manchester City Council
2024.05 - 2025.01
Business Analyst
Thurrock Council
2024.01 - 2025.02
Business Analyst
HM Revenue & Customs (HMRC)
2022.05 - 2023.05
Business Analyst
Tesco (Retail Analytics)
2021.05 - 2022.05
Junior Business Analyst
Ecomas Ltd (E-Commerce Solutions)
2020.05 - 2021.05
Business Analyst (Healthcare)
NHS Foundation Trust
2015.01 - 2016.02
BSc (Hons) - Business Information Systems
Anglia Ruskin University