M M Anwar Osmani Shuvo

Warmly greeted and served customers, promptly processing payments to minimise wait times.

• Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
• Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
• Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
• Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
• Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
• Totalled bills and accepted cash, card and mobile payments.
• Stocked counters, refrigerators and food service bars with fresh supplies.
• Trained new team members with positive reinforcement and respectful, motivational coaching.
• Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.

• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Completed opening and closing procedures each day.
• Greeted customers entering store and responded promptly to customer needs.
• Counted change correctly and issued customer receipts.
• Used cash registers and POS systems to request and record customer orders and compute transactions.
• Handled currency payments, secured funds in register and prepared deposits at end of day.

• Maintained bar stocks, replenishing daily as necessary.
• Cleared counters and disposed of waste and broken glass.
• Handled and moved supplies between stores and bars for restocking and storage.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Received and unpacked incoming deliveries, rotated existing stock and put away new items.
• Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
• Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.

• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Maintained excellent level of service in busy and demanding restaurant environment.
• Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Cleaned and set tables quickly after customers left to maximise restaurant capacity.
• Delivered food and drinks from kitchen to respective tables to meet timely expectations.
• Kept tables clear of used crockery, glassware and cutlery.
• Memorised complete menu and offered guests knowledgeable suggestions.

• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Welcomed guests with friendly conversation and fun atmosphere.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Completed end-of-day cleanup to reset bar for next day.
• Collected, washed and put away glassware between guests.
• Maintained bar stocks, replenishing daily as necessary.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
• Maintained ready supply of counter-top snacks for guests.
• Prepared ingredients and garnishes for cocktails and signature bar drinks.
• Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
• Kept up-to-date on mixology trends, incorporating new techniques and ingredients into cocktail menu.