Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
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Mladen Nedyalkov

Mladen Nedyalkov

IT Support / Technician
Rickmansworth

Summary

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analysing system performance and security to drive optimal user experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

IT Field Support Technician

Regent Group
Wembley, London, Middlesex
07.2019 - Current
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Used ticketing systems to manage and process support actions and requests.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Delivered onsite technical support for 400 employees.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Translated complex technical issues into digestible language for non-technical users.
  • Inspected and tested faulty circuit boards and microprocessors.
  • Documented changes and actions in computer-based tracking system.
  • Restored data on computers and office machines.
  • Serviced IT equipment for expedient repair and minimal downtime.
  • Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Trained customer employees and managers on machine use and maintenance.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Facilitated maintenance team training procedures to align with company standards.
  • Generated reports for customer service issues and repair records.
  • Demonstrated increased knowledge of company products and equipment.
  • Efficiently troubleshot and repaired IT equipment to cut company costs and maximize productivity.
  • Replaced defective components and parts on malfunctioning computers and office machines.
  • Developed detailed maintenance schedules for IT equipment to maximize equipment lifetimes.
  • Assisted customers with technical support inquiries.

Freelance Handyman

Fantastic Services
London
02.2016 - 02.2019
  • Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
  • Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
  • Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
  • Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
  • Assembled and installed new furniture for client's living room to improve comfort and and functionality.
  • Built and repaired decks, fences and sheds to improve overall appearance of homes.
  • Completed repair jobs to restore functionality to electric and plumbing systems.
  • Installed cabinets and shelving units in homes and offices to provide additional space and organization.
  • Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
  • Installed lighting fixtures to improve lighting and increase energy efficiency.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
  • Executed tasks within time and budget constraints.
  • Replaced worn or broken parts on machines and equipment.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Rewired and replaced faulty electrical components in equipment.
  • Wrote and revised maintenance procedures.

Bar Manager

RAD Ltd.
Varna, Bulgaria
08.2001 - 05.2014
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 100% improvement over prior onboarding process.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Consulted with managers to organize special events and promotions.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labour costs.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Developed unique events and special promotions to drive sales.
  • Analysed sales data to identify trends and adjust purchasing decisions accordingly.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Maximized quality assurance by completing frequent line checks.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Education

High School Diploma - Mechanics, Programming

Technical school
Varna, Bulgaria
09.1988 - 06.1991

Google Certificate - IT Support Technician

Coursera
Google online course
01.2021 - 02.2022

Skills

Desktop Technical Support

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Certification

Google IT Support Certificate

Hobbies

Cycling, painting, fixing different things, learning something new, traveling in countryside and abroad.

Timeline

Google Certificate - IT Support Technician

Coursera
01.2021 - 02.2022

IT Field Support Technician

Regent Group
07.2019 - Current

Freelance Handyman

Fantastic Services
02.2016 - 02.2019

Bar Manager

RAD Ltd.
08.2001 - 05.2014

High School Diploma - Mechanics, Programming

Technical school
09.1988 - 06.1991

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Mladen NedyalkovIT Support / Technician