Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic
M.KUDUS UDDIN

M.KUDUS UDDIN

London

Summary

Commercially astute and results-driven professional with a proven track record in delivering high-value sales, client success, and technical solutions. Experienced in fast-paced environments, including finance, property, e-commerce, and tech. Recognized for exceeding performance targets, building strong client relationships, and solving complex problems with a strategic approach. Now seeking to bring energy, tenacity, and analytical insight to a sales role in the financial services sector.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work history

BT Trade And Command Engineer

BT
City of London
01.2024 - Current
  • Managed and maintained trading floor dealer boards at Tier 1 financial institutions (e.g., HSBC).
  • Reduced trader downtime through proactive diagnostics and fault resolution.
  • Delivered technical quality assurance to exceed customer satisfaction objectives.
  • Performed maintenance, testing, and upgrades on critical telecom systems.

Field Engineer

BT
London
10.2022 - 01.2024
  • Installed, modified, and maintained network systems and hardware.
  • Provided expert-level technical guidance for decision-making processes.
  • Performed diagnostics and maintenance across diverse environments.
  • Documented service reports and ensured project timelines were met.
  • Managed British Airways data centeres for Heathrow as a sole engineer.

Managing Director

E-commerce Business (Hadaya Limited / Tots Hub)
London
05.2020 - 07.2023
  • Scaled an online store achieving over 100% YoY growth to 2023.
  • Conducted market analysis to identify profitable niches.
  • Implemented targeted marketing strategies and conversion funnels.
  • Managed sales pipelines and customer retention metrics.

Office Administrator & Sales

Winkworth Forest Hill Estate Agents
London
09.2021 - 07.2022
  • Generated new business by prospecting and converting leads into instructions.
  • Coordinated property sales from listing through to completion.
  • Conducted viewings, negotiated offers, and progressed sales efficiently.
  • Built strong client rapport and managed key accounts under strict deadlines.

Cafe Assistant Manager - Part Time

Tiam London
, London
07.2022 - 07.2024
  • Oversaw day-to-day operations and ensured smooth service during peak hours.
  • Led, trained, and supervised front-of-house staff to maintain high service standards.
  • Handled stock control, supplier relations, and shift scheduling.
  • Resolved customer issues promptly and professionally, maintaining loyalty and satisfaction.
  • Implemented systems such as SumUp and Dark Kitchen ticketing systems to boot staff efficiency and reduce waiting times.

Sales Assistant - Part Time

ECCO
City of London
10.2022 - 02.2023
  • Delivered a record £10,894.90 single-day sale (Top Sales Performer, 12/2022).
  • Resolved customer complaints and trained new staff in sales techniques.
  • Contributed to visual merchandising and footfall optimization.

Education

Field Technician Apprentice

BT Apprenticeship. Level 3
10.2022 - 01.2024

GCSEs -

Oasis Academy South Bank
London
05.2021

Skills

  • Sales & Business Development
  • Client Relationship Management
  • Technical & Financial Problem-Solving
  • Communication & Negotiation
  • Time Management & Goal Orientation
  • Strategic Thinking & Commercial Awareness
  • CRM Platforms & Data Reporting
  • Adaptability in High-Stakes Environments



References are available upon request

Accomplishments

  • Top Sales Performer (ECCO, 12/2022): Delivered a record £10,894.90 worth of sales in a single day, recognized for exceptional sales skills and consistently exceeding performance targets.
  • Crest Silver Award (STEM Studies): Recognized for 30+ hours of project excellence, demonstrating strong analytical and problem-solving abilities.
  • Distinction Awarded: Achieved distinction in BT Apprenticeship for Field Technician Level 3, showcasing technical excellence and commitment to professional growth.
  • Demonstrated expertise in technology by independently building high-performance PCs, showcasing adaptability and a deep understanding of hardware, software integration and virtual machienes.


Timeline

BT Trade And Command Engineer

BT
01.2024 - Current

Field Engineer

BT
10.2022 - 01.2024

Sales Assistant - Part Time

ECCO
10.2022 - 02.2023

Field Technician Apprentice

BT Apprenticeship. Level 3
10.2022 - 01.2024

Cafe Assistant Manager - Part Time

Tiam London
07.2022 - 07.2024

Office Administrator & Sales

Winkworth Forest Hill Estate Agents
09.2021 - 07.2022

Managing Director

E-commerce Business (Hadaya Limited / Tots Hub)
05.2020 - 07.2023

GCSEs -

Oasis Academy South Bank

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M.KUDUS UDDIN