Anmol Kaur
London,Essex
Summary
I am hardworking, self-motivated individual who is organised and able to adapt to varied roles and responsibilities. With proven experience with customer service and an empathetic professional with talent for active listening and conflict resolution, paired with strong analytical and communication skills. I am able to demonstrated ability in managing complex cases and providing support to diverse individuals. And dedicated to making meaningful impact through effective case management and advocacy. As an experienced professional with focus on case management and client support. With the capability of delivering tailored solutions and achieving positive outcomes through strong communication and problem-solving skills. I am committed to providing compassionate and effective assistance to individuals in need.
Overview
14
14
years of professional experience
Work history
Mentor/Tutor
Evolve & Adapt
London, Essex
02.2023 - 06.2025
- Motivating and guiding young people to help make decisions on their life choices.
- Supporting disadvantaged young people or care leavers.
- Providing 1:1 intervention and someone independent to talk to.
- Helping the young people to achieve positive goals.
- Supporting young people to get back into education or employment.
- Tutoring students with material from courses or school provided subjects.
- Work alongside students who have refused to attend school or unable to study in school.
Support Worker
Restoration Care Services
London, Essex
06.2020 - 06.2025
- Led group activity programmes to support independence and encourage community inclusion.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Built strong relationships through compassionate care and friendly rapport building.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Organised physical files and digitised records to support ease of access and GDPR compliance.
Support Worker
BS Social Care Agency
London, Essex
10.2019 - 03.2020
- Working day and night shifts in various companies, locations, and roles.
- Working in environments that are out of comfort zone which challenged and enhanced current skill sets.
- Improving companies with quality recruitment solutions.
Support Worker
Chartwell Trust
London, Essex
01.2019 - 10.2019
- Liaising regularly with social workers, schools and families; continually communicating between parties to update the progress of young people in the care setting.
- Keyworker duties, completing keywork sessions and monthly LAC reports of young people within the care setting.
- Organizing and attending PREP and CAMHS meetings.
- Organizing and attending parents and siblings contact meetings.
- Major admin duties as being a key worker, alongside supporting young people with daily routines and activities.
Administration Assistant
Little Market Day Nursery
London, Essex
10.2013 - 12.2018
- Assisting in admin and office duties (fees, risk assessments etc.)
- Working with children from 6 months – 11 years old.
- Administered medication and minor first aid to ill and injured children.
- Identified early warning signs of emotional and development problems in children.
- Addressed behavioural and learning issues with parents and childcare management staff.
- Engaged with children individually to meet their emotional and physical needs.
- Managed clerical needs of employees, including administrative support, file management and stationery supplies.
- Increased customer satisfaction by greeting visitors promptly and professionally.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
Beauty Therapist
Elegance Beauty
London, Essex
09.2013 - 05.2015
- Handled or escalated client complaints in line with brand guidelines.
- Attended training to deliver range of professional treatments offered by salon.
- Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.
- Designed long-term personalised care plans for clients with varying beauty and aesthetic needs.
- Answered clients' queries and requests by phone and email.
- Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
- Input bookings into computer system at reception.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
Voluntary Teaching Assistant
Little Heath School
London, Essex
01.2011 - 07.2013
- Supporting children with learning difficulties and developing their skills.
- Assisting in undertaking various duties to support the Youth Club after school.
- Leasing with parents discussing how they could support their child, by sharing improvement ideas and best practices.
- This work has led to becoming confident with people of all ages and from different social and ethnic backgrounds.
- Supporting children with learning difficulties, discovering new abilities and plan how they would utilize these.
- Assisting at the Summer Fete, undertaking various roles to make the day a success.
- Supported teaching staff with lesson implementation, enabling smooth running classroom activity.
Education
A-Levels - BTEC Level 3 Extended Diploma in Health and Social Care
Barking and Dagenham College
Romford, HAVNVQ Level 2 - Level 2 in Math's Functions Skills
Barking and Dagenham College
Romford, HAVNVQ Level 1 - Level 1 in Maths Functions Skills
Barking and Dagenham College
Romford, HAVNVQ Level 3 - Level 3 Diploma in Beauty Therapy
Barking and Dagenham College
Romford, HAVNVQ Level 2 - NVQ Level 2 in Beauty Therapy
Wags Beauty Training Centre
NVQ Level 1 - Beauty Certificate in Threading and Shaping
Capital Hair and Beauty Training
GCSEs - English
The Frances Bardsley Academy for Girls
Romford, HAVGCSEs - History
The Frances Bardsley Academy for Girls
Romford, HAVGCSEs - General Studies
The Frances Bardsley Academy for Girls
Romford, HAVGCSEs - BTEC Level 2 Diploma in Health and Social Care
The Frances Bardsley Academy for Girls
Skills
- Life skills development
- Social care
- Client advocacy
- Motivational support
- Counselling techniques
- Quality improvement techniques
- Intervention techniques
- Support group management
- Procedure improvement
- Accurate minute-taking
- Event coordination
- Staff motivation
- Schedule management
- Project scheduling
- One-On-One coaching
- Social media knowledge
Custom
- Photography
- History and culture
- Baking
- Travelling
- Cultural heritage research
- Theatre and performing arts
Affiliations
- Photography
- History and culture
- Cultural heritage research
- Theatre and performing arts
- Travelling
- Baking
Languages
English
Proficient (C2)
Punjabi
Advanced (C1)
Urdu
Intermediate
Hindi
Intermediate
Timeline
Mentor/Tutor
Evolve & Adapt
02.2023 - 06.2025
Support Worker
Restoration Care Services
06.2020 - 06.2025
Support Worker
BS Social Care Agency
10.2019 - 03.2020
Support Worker
Chartwell Trust
01.2019 - 10.2019
Administration Assistant
Little Market Day Nursery
10.2013 - 12.2018
Beauty Therapist
Elegance Beauty
09.2013 - 05.2015
Voluntary Teaching Assistant
Little Heath School
01.2011 - 07.2013
NVQ Level 2 - Level 2 in Math's Functions Skills
Barking and Dagenham College
NVQ Level 1 - Level 1 in Maths Functions Skills
Barking and Dagenham College
NVQ Level 3 - Level 3 Diploma in Beauty Therapy
Barking and Dagenham College
NVQ Level 2 - NVQ Level 2 in Beauty Therapy
Wags Beauty Training Centre
NVQ Level 1 - Beauty Certificate in Threading and Shaping
Capital Hair and Beauty Training
GCSEs - English
The Frances Bardsley Academy for Girls
GCSEs - History
The Frances Bardsley Academy for Girls
GCSEs - General Studies
The Frances Bardsley Academy for Girls
GCSEs - BTEC Level 2 Diploma in Health and Social Care
The Frances Bardsley Academy for Girls
A-Levels - BTEC Level 3 Extended Diploma in Health and Social Care
Barking and Dagenham College
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