ANOUSHKA SHARMA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work history
Freelance Content Writer
John Lewis & Partners
Gainsborough, Lincolnshire
07.2023 - 08.2023
- Wrote marketing articles to promote product and services.
- Researched similar industry topics and integrated online sources to produce quality content.
- Consulted Subject Matter Experts to guarantee accuracy of technical copy.
- Drafted product descriptions and blogs for clients.
- Used best practices in producing content to define mission of organisation.
- Edited and proofread written documents to correct grammatical errors and punctuation.
- Interpreted brand guidelines to create copy to exact briefs.
- Scheduled content releases to meet required deadlines.
- Brainstormed to generate original online campaign ideas, innovative social engagement strategies and compelling digital content.
Wellbeing Coach
Independent
Margate, Kent
01.2018 - 02.2019
- Built positive, supportive client relationships to increase benefits of coaching support.
- Signposted additional resources and agencies suited to client needs, improving plan success.
- Developed positive habits focused on improving overall health, wellbeing and life satisfaction.
- Recommended additional therapies to target barriers preventing social and emotional growth.
- Encouraged clients to set and achieve reasonable goals, increasing confidence and self-esteem.
Generalist adviser
Citizens Advice Bureau
Margate, Kent
06.2017 - 06.2018
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Recorded information about inquiries and complaints within internal database.
- Answered 80-100+ telephone calls per day with professionalism.
- Applied conflict management to stressed and concerned customers.
- Maintained excellent client satisfaction by providing in-depth support.
- Followed scripts when answering common customer questions.
- Offered current, accurate advice on optional solutions for concerns.
- Handled in-person, email and mailed correspondence.
- Listened actively to offer accurate information and best solution to their needs.
Job Coach (Intern)
Ingeus
Watford, Hertfordshire
01.2015 - 12.2015
- Managed initial appointments and customer assessments to best support career progression.
- Handled customer concerns and queries professionally to enhance support and prospects.
- Undertook self-research and reflection of practice to stay updated on professional and academic developments.
- Organised and conducted mock interviews to boost clients' confidence.
- Supported educational and career-focused events to engage with potential students and parents to provide advice and guidance.
- Delivered effective group and one-to-one advice and guidance sessions to clients seeking employment.
- Researched careers, progression opportunities and labour market information to deliver accurate and impartial advice and guidance.
Vocational Instructor
HertsRITE
Hemel Hempstead, Hertfordshire
01.2014 - 12.2014
- Assisted students in finding jobs in field by teaching job search techniques and imparting the skills that employers want to see in prospective candidates.
- Conducted skill assessments and uncovered performance gaps.
- Helped students develop lifelong skills to support vocational goals such as diligence, attention to detail and problem-solving abilities.
- Created and administered training calendar.
- Used positive reinforcement and provided clear feedback to help students succeed.
Administrator
Druglink
Hemel Hempstead, Hertfordshire
02.2011 - 12.2013
- Single point of contact handling cases for our national police forces and the Crown Prosecution Service.
- Dealt with problem resolution between both perpetrator and victims of domestic abuse.
- Prevented a perpetrator from re-offending by implementing the Diversion Scheme programmes for rehabilitation.
- Brought victims into safety using a multidisciplinary approach and signposted them to victim support services.
- Managed queries in person, by phone and via email with exceptional customer care.
- Handled diary management for smooth-running administration processes.
- Interacted with stakeholders and clients professionally by phone, email and in-person to deliver accurate information.
- Organised physical files and digitised records to support ease of access and GDPR compliance.
- Oversaw database to maintain updated records and accuracy.
- Coached and trained administrative staff to fulfill tasks and projects.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
Education
Bachelor of Science - Psychology
The Open University
Milton Keynes 02.1999 - 12.2004
Diploma of Higher Education - CELTA
University of Cambridge
Cambridge 09.2007 - 12.2007
Skills
- Detail-orientated
- Diary management
- Microsoft Office
- Results-orientated
- Sensitive material handling
- Strong problem solver
- Record-keeping
- Drafting and proofreading
- Problem resolution
- CRM systems familiarity
- Data entry
- Office management
- Answering incoming calls
- Dedicated team player
Languages
French
Intermediate
Hindi
Fluent
Punjabi
Intermediate
Italian
Elementary
Timeline
Freelance Content Writer
John Lewis & Partners
07.2023 - 08.2023
Wellbeing Coach
Independent
01.2018 - 02.2019
Generalist adviser
Citizens Advice Bureau
06.2017 - 06.2018
Job Coach (Intern)
Ingeus
01.2015 - 12.2015
Vocational Instructor
HertsRITE
01.2014 - 12.2014
Administrator
Druglink
02.2011 - 12.2013
Diploma of Higher Education - CELTA
University of Cambridge
09.2007 - 12.2007
Bachelor of Science - Psychology
The Open University
02.1999 - 12.2004
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