MIZELL HOPPER
Costa Mesa,CA
Summary
Results-oriented customer service professional with a strong work ethic and extensive experience in the flooring and water damage industry. Personable and dedicated team player who excels at establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success through quality, speed, and process optimization. Demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Seeking an opportunity to utilize troubleshooting skills as a collaborative audiovisual technician skilled in offering quality-driven service for client systems. Proactive construction professional with a strong background in installing cabling and equipment, illustrated across [Number] years of experience in related roles. Focused on audio-visual equipment distribution, setup, and troubleshooting, utilizing software to compress, digitize, and store audio and video for pending streaming. Known for stellar presentation skills and reliability.
Overview
22
22
years of professional experience
Work History
AV Technician
Anistar Technologies
2024.08 - Current
- Consistently met tight deadlines by prioritizing tasks, effectively managing time, and working efficiently under pressure.
- Contributed to a safe working environment by adhering to industry safety standards and promptly addressing potential hazards related to AV equipment or setup procedures.
- Supported venue operations through regular inspection, testing, and maintenance of installed AV systems to minimize downtime or technical issues during events.
Audio Visual Installer
Williams Signal
2021.09 - Current
- Optimized audio-visual equipment management by analyzing current services and incorporating new technologies or methods
- Advised, trained and supported on-site personnel with diverse audio-visual needs
- Troubleshot problems.
AV Technician
IES Communications
2024.06 - 2024.07
- Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
- Maximized event success by carefully planning and executing all aspects of AV support, from pre-production to post-event teardown.
- Reduced setup times for events by streamlining the process of assembling and disassembling AV systems.
- Optimized projector displays by accurately calibrating projectors for various screen sizes and resolutions to meet client specifications.
- Supported venue operations through regular inspection, testing, and maintenance of installed AV systems to minimize downtime or technical issues during events.
- Collaborated with event production teams to ensure seamless integration of audiovisual elements into overall event design.
- Interfaced with customers to explain operation and instill confidence in installed systems.
AV Technician
The Joule Hotel
2024.02 - 2024.05
- Maintained up-to-date knowledge of industry trends and cutting-edge technology, incorporating new advancements into daily work processes.
- Ensured smooth transitions between speakers at conferences by closely monitoring audio levels and adjusting as needed for optimal sound quality.
- Maximized event success by carefully planning and executing all aspects of AV support, from pre-production to post-event teardown.
- Consistently met tight deadlines by prioritizing tasks, effectively managing time, and working efficiently under pressure.
- Provided exceptional customer service, anticipating and fulfilling clients'' needs regarding audiovisual requirements for their events.
- Reduced setup times for events by streamlining the process of assembling and disassembling AV systems.
- Demonstrated flexibility in adapting to last-minute changes in event schedules or technical requirements while maintaining a professional demeanor throughout challenging situations.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
AV Technician
Desktop Visual Products
2023.08 - 2023.12
- Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
- Increased team efficiency by training junior technicians on best practices related to AV system installation, maintenance, and troubleshooting.
- Maintained up-to-date knowledge of industry trends and cutting-edge technology, incorporating new advancements into daily work processes.
- Maximized event success by carefully planning and executing all aspects of AV support, from pre-production to post-event teardown.
- Provided exceptional customer service, anticipating and fulfilling clients'' needs regarding audiovisual requirements for their events.
- Optimized projector displays by accurately calibrating projectors for various screen sizes and resolutions to meet client specifications.
- Supported venue operations through regular inspection, testing, and maintenance of installed AV systems to minimize downtime or technical issues during events.
Flooring Customer Service Associate
Arthur's Flooring
2021.02 - 2021.06
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Analyzed call volume and average call time to monitor performance and productivity.
Flooring Estimator
Floor interiors services
2020.09 - 2021.01
- Prepared estimates at different levels of completion, including conceptual and schematic
- Created accurate Flooring estimates based on expert knowledge of means and methods of construction.
Customer service
Alexander Flooring
2019.04 - 2019.08
- Estimate preparation Client consultation
- Time management Task prioritization, Assessed buildings and grounds to prepare estimates for restoration work
- Administered site meetings and walk-throughs for pricing purposes Leveraged sales techniques and articulated product values to generate new business Wrote scopes, requirements Inputted information from customer calls and onsite service visits into the company's system using Measure square software.
Lead Field Technician
Servicemaster Onecall
2016.09 - 2019.01
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to Mitigate emergency services
- Resolve customers concerns in a timely manner.
Owner
Hopper and Son
2003.02 - 2018.03
- Kept business operations on sound financial footing with successful forecasting, budget management and resource allocation
- Contacted existing and prospective clients to increase new and repeat business
- Built great rapport with vendors, resulting in growing partnerships and generating business.
Education
No Degree - Project Management
Google Certifications
Online08.2024
01.2023
03.2017
01.2017
10.2014
04.2012
01.2010
Skills
- Hardware & software selection
- Compliance monitoring
- Proposal development
- Client consultation
- Data collection
- Estimate preparation
- Audio-Visual Integration
- Network configuration
- IP Networking
Middleinitial
M
Timeline
AV Technician
Anistar Technologies
2024.08 - Current
AV Technician
IES Communications
2024.06 - 2024.07
AV Technician
The Joule Hotel
2024.02 - 2024.05
AV Technician
Desktop Visual Products
2023.08 - 2023.12
Audio Visual Installer
Williams Signal
2021.09 - Current
Flooring Customer Service Associate
Arthur's Flooring
2021.02 - 2021.06
Flooring Estimator
Floor interiors services
2020.09 - 2021.01
Customer service
Alexander Flooring
2019.04 - 2019.08
Lead Field Technician
Servicemaster Onecall
2016.09 - 2019.01
Owner
Hopper and Son
2003.02 - 2018.03
No Degree - Project Management
Google Certifications
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