MD MIZANUR RAHMAN CHOWDHURY
London,ENG
Overview
6
6
years of professional experience
1
1
HEALTH CARE ASSISTANT
1
1
BARISTA
Work history
Team Member
Pret A Manger
LONDON, LONDON
02.2021 - 12.2022
- Supported team by demonstrating respect and willingness to help.
- Generated Key Performance Indicator reporting to drive better performance.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Conducted research and gathered information from multiple sources to present clear results.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Oversaw daily operations to achieve high productivity levels.
- Handled chemicals and waste in line with COSHH regulations.
- Engaged with stakeholders to build relationships and brand awareness.
- Successfully delivered on tasks within tight deadlines.
- Increased revenue by upselling and recommending products.
- Processed invoices and payment runs with complete accuracy.
Sales Executive
RainSoft Solution
SYLHET , BANGLADESH
11.2019 - 05.2020
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Analysed industry and competitor trends to enhance sales strategy.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Built long-term relationships with customers and generated referrals from existing clients.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Fostered positive relationships with customers to enhance loyalty and retention.
Mamours Malaysia
CUSTOMER ADVISOR
KUALA LUMPUR , MALAYSIA
09.2018 - 09.2019
- Built long-term relationships with customers and generated referrals from existing clients.
- Monitored use of excessive force to prevent escalated events and restore safety,
- Leveraged training and expertise to enforce laws and regulations throughout assigned patrol shifts.
- Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.
- Kept sensitive intelligence safe and secure from unauthorised access.
Health Care Assistant
HW HEALTHCARE
EAST ESSEX, HASTING
06.2022 - 08.2023
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Administered blood tests and blood pressure checks.
- Supported clinical staff to complete health assessments.
- Worked closely with nurses to maintain optimum levels of communication.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
- Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Monitored patients' conditions closely and escalated concerns to senior staff.
- Maintained up-to-date patient records to enable care continuity between support providers.
Barista
Pret A Manger
LONDON, LONDON
11.2023 - Current
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
Education
Bachelor of Arts - business
Cardiff metropolitan university
Cardiff, CRF09.2019
Master of Arts - international business
ulster university
London, ENGSkills
- Customer service
- Customer relations
- Guided surgical instruction
- Account management
- Market intelligence
- Financial records analysis
- Leadership
- Multilingual
- Time management
- Team building
- Customer-focused
- Marketing
- Problem-solving
Certification
BUSINESS ANALYISIS
Timeline
Barista
Pret A Manger
11.2023 - Current
Health Care Assistant
HW HEALTHCARE
06.2022 - 08.2023
Team Member
Pret A Manger
02.2021 - 12.2022
Sales Executive
RainSoft Solution
11.2019 - 05.2020
Mamours Malaysia
CUSTOMER ADVISOR
09.2018 - 09.2019
Bachelor of Arts - business
Cardiff metropolitan university
Master of Arts - international business
ulster university
Languages
BANGLA
NATIVE LANGUAGE
English
Advanced
C1
Hindi
Intermediate
B1
Malay
Elementary
A2