Hi, I’m
Miyan Owais
Srinagar Kashmir ,India
Summary
Experienced hospitality professional with a proven track record inmanaging reservations and delivering exceptional guest services.My experience spans leading operations at Bastian in Mumbaiand managing luxury reservations for The Kyagar in Ladakh.I have received recognition for my performance, including theBest Employee Award at Lords Hotels & Resorts and Royal ParkGulmarg. With a versatile skill set in travel planning, service quality,and team leadership, I bring a unique perspective to every role. Ihold a Master's degree in Geography, which enhances my strategicunderstanding of regional tourism and hospitality dynamics.
Overview
1
Certification
Work history
Ladakh Residency /The Kyagar Leh and Nubra , India
Reservations Manager
03 2024 - 08 2024
Job overview
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Maintained accurate records of bookings on the hotel reservation system and forecasted probable revenue streams.
- Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
- Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
- Adjusted sales strategies to local competition and decreased industry rates.
Bastian Hospitality, BandraMumbai, India
Central Reservation Team Supervisor
12 2022 - 03 2024
Job overview
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Educated customers on promotions, offers and special events to enhance product sales.
- Maximised engagement and morale by developing and maintaining effective staff relationships.
- Smoothened recruitment process, assisting with planning assessment centres and processing offers.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Gulmarg Kashmir
Lords Hotels & ResortsSrinagar , India
Front Office Supervisor
01 2020 - 12 2022
Job overview
- Responded to guest questions and enquiries, using hotel and local area knowledge to provide helpful recommendations.
- Facilitated efficient running of housekeeping operations by producing accurate room status reports in Oracle.
- Maintained hotel security by monitoring key control, using CCTV and security access software.
Lords Inn Jammu, India
Reservations Associate
03 2018 - 04 2019
Job overview
- Anticipated and promptly responded to guests requests for upgrades and restaurant bookings.
- Dealt with high-volume calls and emails competently to meet service targets.
Education
Cluster University
Master's degree from Geography
Jawahar Navodaya Vidyalaya (JNV
CBSE from Biology
Cluster University Jammu
Bachelor of Arts
Skills
- Incoming call management
- Cancellation management
- Customer service
- Product knowledge
- Travel trend analysis
- Complaint handling
- Specials cross-selling
- Reservation billing
- Planning travel itineraries
- Itinerary creation
- Ticket sales reporting
- Ticket selling system
- Flight and hotel reservations
Certification
Business Development
Service Operations
Sales Management
Certifications
Additional Information
- Best Employee Award Miyan Owais Reservation Manager | Best Employee Award, Hospitality Srinagar, Jammu & Kashmir, India
Timeline
Reservations Manager
Ladakh Residency /The Kyagar
03 2024 - 08 2024
Central Reservation Team Supervisor
Bastian Hospitality, Bandra
12 2022 - 03 2024
Front Office Supervisor
Gulmarg Kashmir
Lords Hotels & Resorts
01 2020 - 12 2022
Reservations Associate
Lords Inn
03 2018 - 04 2019
Cluster University
Master's degree from Geography
Jawahar Navodaya Vidyalaya (JNV
CBSE from Biology
Cluster University Jammu
Bachelor of Arts