Miya Kaur
Birmingham,West Midlands
Summary
Exceptional communication skills to build meaningful, trusting relationships that exceed client demands. Skilled candidate with outstanding organisational expertise to meet targets consistently. Trustworthy candidate with years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
8
8
years of professional experience
Work history
Customer Care Consultant
Tomato Energy
03.2025 - Current
- Coordinated with other departments for seamless customer service delivery.
- Implemented effective strategies to deal with difficult situations or disgruntled customers.
- Facilitated positive consumer experience through active listening and empathy.
- Enhanced customer satisfaction by resolving complaints efficiently.
- Utilised comprehensive knowledge of services and products offered for assisting customers effectively.
- Escalated complex issues, ensured timely resolution.
- Devised workflow improvements for quicker response times.
- Reviewed and analysed complex legal documents to assist in dispute resolution cases.
Compliance Caseworker
HMRC
09.2021 - 09.2024
- Coordinated with external consultants on complex research and development projects.
- Analysed financial records to identify potential risks and advised clients accordingly.
- Escalated complex cases to senior teams for additional investigation, analysis and action.
- Reviewed official documents to determine type and amount of taxes payable by individuals or businesses.
- Examined individuals' and companies' tax records to obtain evidence and clues of fraudulent activities.
Contractor
HomeServe
05.2021 - 09.2021
- Sold insurance contracts, handled phone calls, achieved telephone KPIs.
- Produced high-volume orders to effectively meet customer demand.
- Diffused challenging situations using conflict management techniques.
- Enhanced working relationships by participating in team-building activities.
Sales Executive
Trade Centre
01.2019 - 05.2019
- Customised service offerings to accommodate consumer needs.
- Contacted current and potential clients to promote, upsell and cross-sell products and services.
Receptionist
Premier Inn Hotel
08.2018 - 12.2018
- Proficient in Microsoft Office and clinic management software.
- Excellent communication skills for handling patient interactions.
- Strong organisational and multitasking abilities.
- Knowledge of GDPR and confidentiality in healthcare settings.
- Captured and processed client information, entering data into online systems for wider company use.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
Sales Assistant
DFS
04.2017 - 07.2018
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Liaised with potential customers to determine needs and provide recommendations.
- Regularly updated skills and knowledge to stay abreast of the latest Microsoft 365 features and best practices.
Receptionist
Beauty Clinique
11.2017 - 04.2018
- Provided front-of-house services, managing a high volume of patient inquiries in person and over the phone.
- Scheduled and coordinated appointments using booking systems such as EMIS.
- Maintained patient records, ensuring confidentiality and compliance with data protection regulations.
- Managed administrative duties including mail handling, billing support, and inventory management.
Education
A-Levels - Business Studies, Travel and Tourist
George Salter Academy
GCSES - Maths, English, English Literature, Science, Law, Business Studies, Spanish
Oldbury Academy
Skills
- Communication skills
- Knowledge of risk assessment
- Close attention to details
- Detailed understanding of security issues
- Competency in problem-solving
- Ability to work in a team
- Analytical skills
- Cultural awareness
- Computer literacy
References
Available on request
Timeline
Customer Care Consultant
Tomato Energy
03.2025 - Current
Compliance Caseworker
HMRC
09.2021 - 09.2024
Contractor
HomeServe
05.2021 - 09.2021
Sales Executive
Trade Centre
01.2019 - 05.2019
Receptionist
Premier Inn Hotel
08.2018 - 12.2018
Receptionist
Beauty Clinique
11.2017 - 04.2018
Sales Assistant
DFS
04.2017 - 07.2018
A-Levels - Business Studies, Travel and Tourist
George Salter Academy
GCSES - Maths, English, English Literature, Science, Law, Business Studies, Spanish
Oldbury Academy
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