Mitta Masesing Mthembu
KRUGERSDORP,South Africa
Summary
Dynamic and adaptable professional with strong communication skills and a proven ability to deliver exceptional customer care and problem-solving solutions. Demonstrates excellent reasoning ability and thrives both independently without supervision and as a collaborative team player. Maintains a positive attitude even under pressure, consistently contributing to organisational success.
Overview
24
24
years of professional experience
Work History
DRIVER
TAKEALOT
01.2023 - 01.2024
FRONT OFFICE CLERK
DEPARTMENT OF HOME AFFAIRS
01.2009 - 01.2015
- Provide general client service to all DHA clients by serving as direct point of contact for client with assistance in terms of where to go and necessary steps to follow, verifying that all applications are completed according to DHA requirements.
- Providing customers with orientation and information on services required.
- Checking status of application and if fingerprints are on HANIS and marital status.
- Conduct online verification and issue a ticket.
- Monitor the live capture photo booth in the department.
- Capture digital photography of the applicant.
- Capture digital signature of the applicant with the prescribed equipment.
- Verify fingerprints and customer from the system.
- Attach supporting documents, receiving and monitoring the delivery of smart cards.
- Capture sealed identity numbers of applicant into the system.
- Accept and scan all documents from the system.
- Accept and scan all documents from the client.
- Insert smart card in card stand to retrieve card data and match fingerprint.
- Ensure that client sign on the mouse pad.
- Issue smart ID to client.
- Scan ID number, issue service ticket and reactivate abandoned ticket.
- Worked with ID application, birth registration, late registration of birth, amendment and rectification of particulars receive applications with supporting documents.
- Record track and trace and open file applications.
- Send applications to Head Office and do follow up.
- Send fingerprints to Head Office and wait for results.
- Receive results of fingerprints verification and submit application and file to Head office.
- Upon approval, print and hand over certificate to client.
- Also did immigration training but did not complete the training.
SOUTH AFRICAN SIGN LANGUAGE
UNIVERSITY OF WITWATERSRAND
12.2013
PLACECOL PRODUCTS KNOWLEDGE
PLACECOL INSTITUTION
05.2007
THERAPIST
EDGARS (CLEARWATER)
01.2007
CONSTABLE (RESERVIST)
SOUTH AFRICAN POLICE SERVICE (SAPS)
06.2000
Education
12 - ENGLISH, AFRIKAANS, S. SOTHO, ECONOMICS, ACCOUNTING
MOSUPATSELA HIGH SCHOOL
01.1997
PLACECOL - PRODUCTS KNOWLEDGE, SKILLS CARE TREATMENT, ADMIN PROCEDURE, SALES & MARKETING, CUSTOMER CARE, FACIAL TREATMENT
PLACECOL INSTITUTION
05.2007
South African Sign Language - BEGINNERS MODULE A
UNIVERSITY OF WITWATERSRAND
12.2013
Skills
- COMMUNICATION SKILLS
- CUSTOMER CARE AND PROBLEM SOLVING SKILLS
- REASONING ABILITY
- ABILITY TO WORK INDEPENDANTLY WITHOUT SUPERVISION
- ABILITY TO WORK WELL AS A TEAM PLAYER
- POSITIVE ATTITUDE EVEN UNDER PRESSURE
Languages
English
Custom Section
Code 10 (C1)
Personal Information
ID Number: 790305 0340 080
References
- Department of Home Affairs, Mrs Vellah Marumo, Manager, 011 951 5820
- Department of Home Affairs (Krugersdorp), Mrs Vuyokazi Danisa, Counter Supervisor, 011 951 5820
Availability
Should I be considered by the company I will be readily available for an interview and placement.
Timeline
DRIVER
TAKEALOT
01.2023 - 01.2024
SOUTH AFRICAN SIGN LANGUAGE
UNIVERSITY OF WITWATERSRAND
12.2013
FRONT OFFICE CLERK
DEPARTMENT OF HOME AFFAIRS
01.2009 - 01.2015
PLACECOL PRODUCTS KNOWLEDGE
PLACECOL INSTITUTION
05.2007
THERAPIST
EDGARS (CLEARWATER)
01.2007
CONSTABLE (RESERVIST)
SOUTH AFRICAN POLICE SERVICE (SAPS)
06.2000
12 - ENGLISH, AFRIKAANS, S. SOTHO, ECONOMICS, ACCOUNTING
MOSUPATSELA HIGH SCHOOL
PLACECOL - PRODUCTS KNOWLEDGE, SKILLS CARE TREATMENT, ADMIN PROCEDURE, SALES & MARKETING, CUSTOMER CARE, FACIAL TREATMENT
PLACECOL INSTITUTION
South African Sign Language - BEGINNERS MODULE A
UNIVERSITY OF WITWATERSRAND