Mitrajsinh Chudasama
London,United Kingdom
Summary
Experienced professional with a strong background in customer relations, marketing strategy, and digital marketing. Proficient in social media marketing and predictive analysis. Demonstrates clear communication skills, qualitative analysis expertise, and advanced Excel proficiency. Adept at managing SQL databases and utilising mathematical aptitude to drive business insights. Committed to leveraging skills to achieve organisational goals and enhance market presence.
Overview
4
4
years of professional experience
Work History
Customer executive officer
Spaces. offices | co-working | meeting rooms.
London, United Kingdom
09.2024 - Current
- Enhanced customer satisfaction by resolving issues promptly and effectively.
- Built strong relationships with customers to understand their needs better.
- Streamlined processes for improved efficiency in service delivery.
- Dealt with customer complaints professionally, ensuring resolution and satisfaction.
- Define and execute the customer strategy to enhance satisfaction and loyalty
- Analyse market trends and customer feedback to identify areas for imrovement
- Work closely with marketing, sales and product teams to ensure alignment on customer needs and expectations.
- Establish and track key performance indicators(KPIs) related to customer satisfaction and engagement use data analytics to derive insights and inform strategic decisions.
- Works on numerous application such as team hub,powerhub,saleshub,acesscontrol and managing the customer data as well as mail handling
- Prepare and present regular reports on customer insights, trends and strategic recommendations to the executive team
- Stay updated on industry trends and best practices to drive innovation in customer experience,implement new technologies and process to enhance service delivery
Marketing and Administrator
5E Ltd
London, United Kingdom
09.2022 - 11.2023
- Spearheaded graphic material creation for marketing campaigns, enhancing brand presence and audience engagement
- Coordinated mailings, marketing materials, and website content to ensure the seamless execution of marketing initiatives
- Analyzed past marketing endeavors, refining strategies to attract and convert new leads
- Monitored and managed social media accounts, conducted marketing research to better understand the target audience
- Assist staff with clerical and Adminstrative tasks and offer suggestions to steamline and improve processes
- Direct interaction with the learners, solving their Queries, checking documentation and doing enrollment Process
- Collaborated effectively with cross-functional teams, contributing to a comprehensive marketing strategy
Data Classification Associate
Numerator
Vadodara, India
10.2020 - 06.2022
- Conducted accurate and meticulous data entry, ensuring integrity and precision in all submissions
- Reviewed documents for accuracy prior to data input, adhering to established policies and procedures
- Organized and arranged data into key entries as per standardized procedures
- Facilitated timely and accurate data reporting, maintaining data quality and consistency
- Managed communication about data issues and reported them promptly to supervisors
- Provided training to colleagues, enhancing their performance and cross-functional awareness
- Ensured quality control and contributed to team success by maintaining data accuracy and adherence to standards
Intern
The One Web Technology
Vadodara, India
06.2019 - 07.2019
- Participated in a comprehensive internship program, gaining hands-on experience in web design and development
- Collaborated with a team of professionals on various projects, contributing to the design and optimization of websites
Education
Master's degree - Management with Data Analytics
06/2022 - 11/2023
Bachelor's degree - Computer Science
07/2016 - 07/2022
High School -
04/2004 - 04/2016
Skills
- Customer Relations
- Marketing Strategy
- Social Media Marketing
- Search Engine Marketing (SEM)
- Digital Marketing
- Qualitative analysis
- Excel proficiency
- Clear communication
- Predictive analysis
- Mathematical aptitude
- SQL databases
Certification
- Safeguarding Everyone Level 1
- Essentials of Data Protection
- Risk Assessment in the Workplace
- Cyber Security Awareness
- Awareness of Health and Safety at Work
Personal Information
Title: Customer Executive Officer | Marketing and Administration | Data Classification Associate | Msc. Management with Data Analytics
Timeline
Customer executive officer - Spaces. offices | co-working | meeting rooms.
09.2024 - Current
Marketing and Administrator - 5E Ltd
09.2022 - 11.2023
Data Classification Associate - Numerator
10.2020 - 06.2022
Intern - The One Web Technology
06.2019 - 07.2019
- Safeguarding Everyone Level 1
- Essentials of Data Protection
- Risk Assessment in the Workplace
- Cyber Security Awareness
- Awareness of Health and Safety at Work
BPP University - Master's degree, Management with Data Analytics
06/2022 - 11/2023
Parul University - Bachelor's degree, Computer Science
07/2016 - 07/2022
Kendriya Vidyalaya - High School,
04/2004 - 04/2016
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