Mitra Ramlal AAE MIMI
Catshill,United Kingdom
Summary
A highly driven and results-oriented professional with a proven ability to excel both independently and within team environments. Punctual, consistent, and committed to excellence, I thrive in fast-paced settings A highly driven and results-oriented professional with a proven ability to excel independently and in team environments. Punctual, consistent, and adept at working under pressure, delivering high-quality outcomes while ensuring efficiency and precision.
With extensive experience supporting global teams, I specialize in technical assessments, reporting, and implementing repairs. My leadership skills include team management, technician training, and customer liaison to ensure effective, first-time issue resolution.
I possess strong analytical and communication abilities, allowing me to interpret complex technical information and present it clearly. As a Technical Author and Master Technician, I have developed comprehensive manuals and reports for diverse stakeholders and global markets
Overview
26
26
years of professional experience
4024
4024
years of post-secondary education
1
1
Certification
Work history
Mobile Master Technician
Arbury Motors
Bromsgrove, Worcestershire
10.2024 - Current
- Coordinate closely with wider team members for successful completion of repairs.
- Conduct diagnostic tests for identifying faults and malfunctions.
- Document work logs and repairs to maintain accurate records.
Technical Author
Komatsu
Worcester
10.2018 - 10.2024
- Write manuals for the Komatsu underground Longwall mining system
- Covering a broad spectrum of information from technical service manuals, training and commissioning manuals
- The manuals are bespoke to the customers requirements and the geology of the regions they are commissioned
Master Technician
Lancaster Land Rover
Birmingham
01.2018 - 10.2018
- Support all of the dealers JLR workshops with complex diagnosis and repairs
Technical Author/Technician
Semcon
Warwick
04.2016 - 01.2018
- My role here was to write workshop manuals for vehicle manufactures, using CAD and content management systems
- Estimating repair times and carry out on vehicle validation when possible
- Gather information from the Manufactures and Engineers
JLR Launch Technician
Jaguar Land Rover
10.2014 - 03.2016
- Contractor
- My role here was to support the delivery of pre-production vehicles for demonstrations and launch events
JLR Master Technician
ATL Automotive
Jamaica
09.2013 - 09.2014
- My role here was to help implement and enforce JLR's Dealership core processes and help supervise and train local Technicians
- I was also tasked with the more complex testing and diagnosis
- Liaise directly with customers to discuss issues and gain a better understanding to ensure a Right First Time Fix
JLR Master Technician
Listers Land Rover
Droitwich
02.2013 - 10.2013
- My role here was to carry out complex diagnosis and testing, support Technicians and the Service Manager
- Submit detailed technical reports to (DTS) Dealer Technical Support; carry out the recommended tests and repairs
JLR Master Technician
Stratstone Land Rover
Solihull
02.2010 - 02.2013
- My role here was to carry out complex diagnosis and testing, support Technicians and the Service Manager
- Submit detailed technical reports to (DTS) Dealer Technical Support; carry out the recommended tests and repairs
Garage Owner (Management)
Redditch Service Centre
Redditch
04.2005 - 07.2010
- In this role I managed a team of two mechanics and carried out day to day duties such as customer liaison, Pricing and invoicing
- Alongside this I carried out repairs to multiple makes and models of vehicle
- I always operated lead by example
Company Director (Management, Advertising, Tendering for work)
E&M About Town Ltd
Bromsgrove
02.1999 - 11.2009
- In this role I was a Company Director for a small Taxi company
- We employed a staff of 9 and 5 Owner Drivers
- Day to day duties included securing School contracts from the County Council, Advertising and setting KPI's and monitored changes in the market
Education
IMI CPD - Automotive
Institute of The Motor Industry
01.2010 -
IMI TechSafeTM -
Institute of the Motor Industry
2021 -
INVENTOR ESSENTIALS -
CADSPEC
2024 - 2024
INVENTOR ADVANCED ASSEMBLY MODELLING -
CADSPEC
2024 - 2024
Adobe FrameMaker Authoring and Editing Documents -
Ideal Training solutions
2018 - 2018
Introduction to Adobe Illustrator -
Armada
2018 - 2018
Introduction to Adobe Photoshop -
Armada
2018 - 2018
Professional– CPD Automotive JLR -
JLR Academy
01.2010 - 2018
IMI Level 3 Award in Electrically Propelled Vehicle Repair and Replacement -
Institute of the Motor Industry
01.2016 - 01.2016
Advanced Automotive Engineer (AAE) -
Institute of the Motor Industry
2015 -
Professional– ATA Level 4 Master Technician -
Institute of the Motor Industry
01.2012 - 2012
Professional– ATA Level 3 Diagnostic Technician -
Institute of the Motor Industry
01.2011 - 01.2011
Professional– Petrol / Diesel Engine Management Systems -
The JLR Academy
2011 - 01.2011
Professional– Level 3/4 Electrics -
The JLR Academy
Automotive Air Conditioning Systems -
City & Guilds of London Institute
GCSEs - Maths, English, Science
North Bromsgrove High School
1993 - 1996
Skills
- Adaptable
- Problem Solving
- People Skills
- Reliable
- User manual creation
- Microsoft office suite proficiency
- Knowledge in autocad design
- Adobe creative suite
- Windchill
- Arbortext
- Jira
- Automotive troubleshooting
- Vehicle diagnostics
- Vehicle inspections
- Computerised diagnostic testing
- Electrical system diagnosing
Certification
- 04/01/16, IMI Level 3 Award in Electrically Propelled Vehicle Repair and Replacement (Technical Author)
- 03/01/15, Advanced Automotive Engineer (IMI) AAE
- 02/01/12, ATA Master Technician (Master Technician)
- 01/01/12, ATA Diagnostic Technician (Diagnostic Technician)
- 08/01/11, Refrigerant Handling Certification (Diagnostic Technician)
- 07/01/04, BSM Advanced Driving (Gold) (Company Director)
References
References available upon request.
Affiliations
- Family
- Travel
- F1
- Politics
Timeline
Mobile Master Technician
Arbury Motors
10.2024 - Current
Technical Author
Komatsu
10.2018 - 10.2024
Master Technician
Lancaster Land Rover
01.2018 - 10.2018
Technical Author/Technician
Semcon
04.2016 - 01.2018
IMI Level 3 Award in Electrically Propelled Vehicle Repair and Replacement -
Institute of the Motor Industry
01.2016 - 01.2016
JLR Launch Technician
Jaguar Land Rover
10.2014 - 03.2016
JLR Master Technician
ATL Automotive
09.2013 - 09.2014
JLR Master Technician
Listers Land Rover
02.2013 - 10.2013
Professional– ATA Level 4 Master Technician -
Institute of the Motor Industry
01.2012 - 2012
Professional– ATA Level 3 Diagnostic Technician -
Institute of the Motor Industry
01.2011 - 01.2011
JLR Master Technician
Stratstone Land Rover
02.2010 - 02.2013
IMI CPD - Automotive
Institute of The Motor Industry
01.2010 -
Professional– CPD Automotive JLR -
JLR Academy
01.2010 - 2018
Garage Owner (Management)
Redditch Service Centre
04.2005 - 07.2010
Company Director (Management, Advertising, Tendering for work)
E&M About Town Ltd
02.1999 - 11.2009
IMI TechSafeTM -
Institute of the Motor Industry
2021 -
INVENTOR ESSENTIALS -
CADSPEC
2024 - 2024
INVENTOR ADVANCED ASSEMBLY MODELLING -
CADSPEC
2024 - 2024
Adobe FrameMaker Authoring and Editing Documents -
Ideal Training solutions
2018 - 2018
Introduction to Adobe Illustrator -
Armada
2018 - 2018
Introduction to Adobe Photoshop -
Armada
2018 - 2018
Advanced Automotive Engineer (AAE) -
Institute of the Motor Industry
2015 -
Professional– Petrol / Diesel Engine Management Systems -
The JLR Academy
2011 - 01.2011
Professional– Level 3/4 Electrics -
The JLR Academy
Automotive Air Conditioning Systems -
City & Guilds of London Institute
GCSEs - Maths, English, Science
North Bromsgrove High School
1993 - 1996
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