MITHUNKUMAR SOMASUNDARAM
Restaurant Manager
Exeter,DEV
Summary
Motivated person with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills.
Overview
10
10
years of professional experience
Work History
Assistant manager
ROOSTERS PIRI PIRI
Exeter , Devon
01.2022 - Current
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Planned and managed resources and budget to support and deliver objectives.
- Implemented health, safety and well-being programmes to drive productivity and high-quality services.
- Created and implemented best practice policies and processes to aid operational performance.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Built customer relationships with consultative sales approach.
- Trained staff on best practices to achieve optimal productivity.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Enforced company policies and guidelines for all employees.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
- Acted as point of contact and escalation for complex customer queries.
- Evaluated and tracked staff to aid manager conduct performance reviews.
- Demonstrated conflict management strategies when handling heated discussions between staff and customers.
- Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.
Team Leader Supervisor
KFC
BOURNEMOUTH, DORSET
02.2015 - 12.2019
- Introduced team incentives and competitions to enhance department productivity and morale.
- Planned, organised and monitored resources for efficient use of labour, equipment and materials.
- Organised and led monthly department meetings, enabling reflective analysis to identify growth opportunities.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Successfully led high-volume teams to achieve KPI targets and other department metrics.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Guided and coached staff to achieve individual growth and sales production targets.
- Offered instruction, coaching and motivation for enhanced team morale.
Education
Bachelors of Computer Applications - IT
BHARATHIDASAN UNIVERSITY
INDIA 07.2005 - 09/2008
Skills
- Commercial awareness
- Coaching leadership
- Customer rapport
- Transformational leadership
- SMART goal setting
- Financial management
- Brand management
- Revenue growth
- Business administration
Languages
English
Upper intermediate
Timeline
Assistant manager
ROOSTERS PIRI PIRI
01.2022 - Current
Team Leader Supervisor
KFC
02.2015 - 12.2019
Bachelors of Computer Applications - IT
BHARATHIDASAN UNIVERSITY
07.2005 - 09/2008
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