Mithun Prakash
Network & Cloud Architect
West Byfleet,Surrey
Summary
Motivated Senior Infrastructure Architect with 12 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
12
12
years of professional experience
5
5
Years of Management experience
8
8
Design and Administration experience
Work history
Senior Infrastructure Engineer
intelliflo
Wimbledon, Merton
12.2020 - Current
- Responsible for uptime and security of Corporate infra
- Design and implementation of Cloud and Network Architecture
- Design and oversight of Palo Alto NGFW
- Design and oversight of Palo Alto Prisma Access Cloud Firewall and VPN.
- Design and oversight of Palo Alto SD-WAN.
- Design and oversight of Window hypervisor Infra.
- Oversight of Meraki/Dell/Cisco Switch, Access Points, and other Network devices
- Proactive best practice implementation of Defender ATP Centralized Security Management Solution
- Proactive best practice implementation of Zoom VoIP Solution
- Design and implementation of Slack Enterprise
- Proactive best practice implementation of O365
- Proactive best practice implementation of Window and Linux hypervisor server infra
- Design/Implementation and maintenance of Azure, AWS cloud infrastructure
- Implementation and deployment of Azure enterprise apps with SAML for SSO
- Proactive best practice implementation on Windows Active Directory and External DNS Server
- Configuring and monitoring Network and other Infrastructure assets using Azure Monitoring/ Log Analytics and Sentinel SIEM tool
- Design/Implementation and maintenance of Azure App Proxy
- Provide security recommendation on global network and cloud infra
- Design and architect ZTNA strategy
- Work as Level 3 escalation point for all Network, Hardware and server Issues
- Propose the best suited network design and topology for the new site or cloud infra as the business use case.
- Oversight of Microsoft CASB and DLP
- Oversight of Intune and autopilot for endpoints
- Automate as much as possible with PowerShell and Azure DevOPS
- Design/Implementation and maintenance of Cloud PKI and Cloud Radius from SCEPman
- Design/Implementation and maintenance of Azure DevBox and AVD.
ICT Datacenter - Network Engineer L3/Architect
Petrolink
Kochi, Kerala
07.2015 - 12.2020
- Started as L-2 on July 2015 - later got promoted as IT System Team Lead/IT System acting Manager
- Was designated as ICT Datacenter - Network Engineer L3/Architect at the time of resigning from the organization
- Responsible for Provisioning, installing, configuring, monitoring, designing, and managing the Network and a wide variety of hardware and Software according to company requirements
- Administration of Palo Alto Firewalls through Panorama
- Administration of Nutanix HCI and VMWare hypervisor Infra
- Administration of Kemp Local Balancer
- Administration of Switch, Access Points, and other Network devices
- Administration of Kaspersky Centralized Security Management Solution
- Administration of PBX VoIP Solution
- Administration of Dell bare metal server hardware
- Administration of Window and Linux hypervisor server infra
- Implementation and maintenance of Azure, AWS, and Alibaba cloud infrastructure
- Implementation and Deployment of Azure WVD infrastructure
- Administration of Windows Active Directory and External DNS Server
- Configuring and monitoring Network and other Infrastructure using PRTG monitoring tool
- Implementations Administration of GrayLog log analyzer tool
- Provide security recommendation on global network and cloud infra and zero trust strategy
- Work as Level 3 escalation point for all Network, Hardware and server Issues
- Propose the best suited network design and topology for the site or cloud info as per the client or site requirement and use case
- Awards and Recognition - Certificate of Excellence - Best performer for 3 years straight
Process Lead
UST Global
Kochi, Kerala
10.2011 - 07.2015
- Configuring and maintenance of Print Server and switchs remotely.
- Providing L2 Support for Field Service Techs on Site.
- Setting Trap (SNMP) to trigger hardware/printer failure.
- Providing front end L1 support for the corporate users.
- Providing program/contract related support for corporate Client.
- Follow escalation process and report to On-site account managers.
- Audit calls and provided feedback to associate agents.
- Coordinated with on-shore QA’s.
- Train, mentor, and update process changes to global workforce
- Providing Floor Support and technical support for voice process agents
- Take ownership of corporate escalations and client mails.
- Creating daily reports and sending agent data to clients and managers on a daily basis.
Technical Support Consultant
Sutherland Global Service
Kochi, Kerala
03.2011 - 10.2011
- Providing Technical support for AT&T Customers which includes.
- Router/Switch configuration and LAN setup.
- Modem configuration (DSL and Dump Modems-Configuring PPOE on host device)
- Virus removal on Windows OS-98, XP, Vista and Win7.
- Supporting all IO devices based on Windows Operating system & MAC Operating system.
- Providing Connectivity /Firewall Issue Support for Windows OS/Devises, MAC OS, Xbox, Play station, Kindle, U-verse, Remote Printer.
- Apple Airmail and MS Exchange configuration (Remote).
- Windows and MAC OS installation and update Assistance and Support (Remote).
- Wi-Fi and Airport Configuration with security and encryption.
- VPN and remote ware setup assistance.
- DVR/CCTV and web hosting configuration and support.
- Optimizing and tuning windows OS for performance
Education
Bachelor of Science - Bachelor of Computer Application
Annamalai University
Chennai2010
12th(Senior Secondary School) -
Bhavans Vidya Mandir
2006
10th(Secondary School) -
Bhavans Vidya Mandir
2004
Skills
- MCSE and CCNA Trained
- Automation tools and scripting
- Experienced in VMware
- Experienced in Domino server and Lotus Notes client
- Experienced in Palo Alto NGFW/Prisma Cloud/SD-WAN
- Experienced in Nutanix Hyperconverged Infrastructure
- Experienced in Mist/Aruba Wireless Solution
- Experienced in Meraki Wireless Solution and Switchs
- Experienced in Elastix/FreePBX VoIP Solution
- Experienced in Office 365 Solution
- Experienced in Kaspersky Security Center
- Certified Azure Admin with more than 10 years of experience in platform
- Experienced in Dell/Cisco Network Switch & Firewall
- Experienced in AWS Infra
- Experienced in Message labs DLP
- Experienced in MaaS360 MDM solution
- Experienced in Windows/Linux Infra
Interests
- Interested in Sci-Fi Articles & Movies,
- Keep up to date on latest tech - software and hardware
- Interested in Gadgets & Gizmos
- Gaming
- Playing & Watching Football
Languages
Malayalam
Native language
English
Fluent
A1
Hindi
Advanced
A1
Malayalam
Native
A1
Timeline
Senior Infrastructure Engineer
intelliflo
12.2020 - Current
ICT Datacenter - Network Engineer L3/Architect
Petrolink
07.2015 - 12.2020
Process Lead
UST Global
10.2011 - 07.2015
Technical Support Consultant
Sutherland Global Service
03.2011 - 10.2011
Bachelor of Science - Bachelor of Computer Application
Annamalai University
12th(Senior Secondary School) -
Bhavans Vidya Mandir
10th(Secondary School) -
Bhavans Vidya Mandir
Similar Profiles
Shivam DeshwalShivam Deshwal
Senior Software Engineer at IntellifloSenior Software Engineer at Intelliflo
Aditya MukundanAditya Mukundan
Quality Assurance Engineer at IntellifloQuality Assurance Engineer at Intelliflo
Prince TaylorPrince Taylor
Business Development Specialist at IntellifloBusiness Development Specialist at Intelliflo
DARSHA AMARASINGHEDARSHA AMARASINGHE
Office Coordinator/Manager at Wheely London AcademyOffice Coordinator/Manager at Wheely London Academy
Caolan MaceyCaolan Macey
Recruitment consultant at Morgan Fraser GroupRecruitment consultant at Morgan Fraser Group