Mithan Shetty
Newcastle Upon Tyne
Summary
Accomplished project management professional with expertise in PMO setup and resource management. Proven track record in contract management, stakeholder engagement, and budget forecasting. Strong skills in risk assessment, quality assurance, and team leadership, utilizing Jira and scrum methodologies. Proficient in Microsoft Office Suite and MS Project, dedicated to enhancing organizational success through strategic planning and execution.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Senior Project Manager/Resource Management/ Scrum Master
TCS
Newcastle upon Tyne, UK
10.2015 - 11.2025
- Managed TCS account with over 170 associates, generating annual revenue exceeding 20 million GBP.
- Monitored project status through DWP and work orders to ensure budget compliance and timely completion.
- Collaborated with internal teams and external stakeholders to align objectives and deliverables effectively.
- Facilitated workshops for gathering insights and feedback from diverse parties.
- Documented user stories, use cases, and acceptance criteria to convert business needs into actionable tasks.
- Mapped current processes, identified inefficiencies, and proposed optimised workflows.
- Tracked KPIs and service metrics to inform decision-making and policy development.
- Directed resource management budgets to enhance allocation of organisational resources.
- Built company reputation by managing and successfully delivering projects.
- Built relationships with stakeholders through outstanding client management skills.
- Achieved high client satisfaction through consistent delivery and communication.
- Delivered on revenue targets and service KPIs.
- Submitted performance feedback to stakeholders, keeping project teams on track.
- Analysed industry trends to identify process improvements and business opportunities.
- Collaborated with cross-functional teams to draft strategic, realistic project schedules and plans.
- Designed project presentations and reports for executive teams.
- Interviewed and hired top-performing talent.
- Led meetings with department executives to review project status, drafting action plans to deliver proposed changes.
- Secured new business opportunities by conducting research and networking.
- Mentored employees to maximise development potential.
- Managed contract negotiations between clients, seeking mutually beneficial outcomes.
- Planned staff and resources within business budgets for minimised expenditure.
- Made sure contractual obligations were met ahead of agreed service delivery.
- Managed resource allocation and optimisation to ensure timely project completion and stakeholder satisfaction.
- Facilitated Agile ceremonies to enhance team collaboration and ensure alignment with project goals.
- Resolved conflicts between team members promptly, minimising downtime in the workflow.
- Managed resources efficiently, resulting in cost savings.
- Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
- Tracked project progress diligently, ensuring adherence to set deadlines.
- Reduced costs by allocating site resources and subcontractors for strict budget controls.
- Tracked and communicated project status, timelines and action items from project inception to delivery.
- Managed desires and expectations for key stakeholders across numerous high-value projects.
- Improved operations by generating project status reports and identifying issues for corrective action.
- Developed analytics tools to track project progress and impact.
- Managed scopes and deadlines using different project management methods.
- Facilitated Scrum ceremonies to promote collaboration and transparency among team members.
- Implemented process improvements that enhanced team efficiency and communication across departments.
- Managed stakeholder expectations, fostered good working relationships.
- Led daily stand-up, project planning and sprint reviews to enable progress evaluation.
- Delivered products on time and under budget through agile team leadership.
- Advised on best scrum theory, rules and practices to improve operational agility.
- Recruited, trained and managed IT teams to continually meet service user needs.
Project Manager
TCS | ING Group
Mumbai
07.2015 - 09.2015
- Handling all the PMO activities for 300+ offshore TCS associates and annual revenue of 12+ million USD.
- Manpower Management – managing recruitment and resource allocations.
- Creating ad-hoc reports as per requirements of the Finance team such as projection files, Financial Analysis report.
- Coordinating with TCS Insurance ISU (Industry Solution Unit) Finance team for reports on Invoice submission, contract Questionnaire.
- Taking responsibility for monthly allocations & de-allocations of TCS associates using TCS Ultimatix processes.
- WOW/SWON creation and approvals, define milestones, PV/CB Process, Legal vetting of contracts and approvals, Tax code applications and invoices generation.
- Tracking contract copies with Vendor and initiating the customer User ID creation process of new joiners to the account team.
- Monitoring of unpaid invoices, following up with TCS account team and ING PMO team on regular basis.
- Billing related activities - submitting future cost budget, submitting future project value.
- Taking full responsibility for ING Billing on Monthly Basis and Invoice generation.
- Creating TCS Ultimatix MIS report generation for senior management and publishing daily, bi-weekly, weekly, monthly and quarterly reports.
- Responsible for managing and publishing all resource headcount data to TCS senior management team.
- Maintaining TCS ING account’s revenue projections, analyzing monthly and quarterly revenue projections and actuals.
- Active participation in arranging client visit to TCS Mumbai ODC, co-ordinate with wider TCS teams (Centre of Excellence, DESS, HR, Administration and other teams).
- Co-ordinate TCS Employee Engagement activities, TCS ‘Fun @ Work’ activities, advise TCS senior management on improvements to the ODC work culture and working environment.
- Company Overview: The ING Group is a Dutch multinational banking and financial services corporation headquartered in Amsterdam. Website: https://www.ing.com
PMO Lead
TCS | PAG
Mumbai
07.2008 - 04.2015
- Facilitated negotiations with alliance partners, addressing pricing and licensing policies.
- Increased Active Contract Base through diligent follow-up with product vendors.
- Managed re-seller relationships and collaborated closely with TCS procurement for Oracle purchases.
- Coordinated billing processes, including POD creation and logistics for PAG West Region.
- Liaised with TCS Legal team on agreements related to high-value sales transactions.
- Administered Purchase Orders and Government Contracts in compliance with TCS Business Practices.
- Generated MIS reports for TCS Senior Management, enhancing oversight of operations.
- Provided training for new sales joiners on business practices, billing processes, and tax structure.
- TCS Products Alliance Group (PAG) handles relationships and alliances with major technology vendors such as Oracle, IBM, CITRIX and Microsoft. Website: https://www.tcs.com
- Company Overview: TCS Products Alliance Group (PAG) handles relationships and alliances with major technology vendors such as Oracle, IBM, CITRIX and Microsoft. Website: https://www.tcs.com
PMO Lead
TCS | USA Manufacturing Vertical
Mumbai
09.2007 - 07.2008
- Managed intranet and web portal for Avery Dennison Project with regular updates.
- Provided consistent updates to TCS Senior Management on emerging business opportunities.
- Oversaw PMO activities for 180+ offshore associates, managing annual revenue exceeding eight million USD.
- Coordinated recruitment and resource allocation for 180+ TCS associates to optimize workforce efficiency.
- Acted as SPOC for various TCS internal activities including customer visits and status reviews.
- Maintained skills and competency matrix for TCS associates to ensure optimal resource utilization.
- Tracked potential new business opportunities, supporting TCS account team with various RFIs and RFPs.
- Improved planning and delivery processes through data collection and analysis.
- Governed all operational activities for Avery Dennison project in TCS USA Manufacturing vertically.
- Ensured 100% billing and timesheet compliance for all projects within Avery Dennison account at month-end.
- Managed role tagging in Ultimatix iCALMS, desk allocation, ODC access, and internal data repositories.
- Supported and participated in quarterly customer visits to Mumbai ODC.
- Company Overview: TCS provides IT services and solutions to various industries including manufacturing. Website: https://www.tcs.com
BPO Team Leader
TCS | The Home Depot
12.2005 - 08.2007
- Managed inbound customer care services for Home Depot, overseeing operational activities.
- Set targets for BPO coaches to ensure timely delivery of various campaigns.
- Analyzed daily quality metrics and performance reports, identifying bottlenecks in campaigns.
- Collaborated closely with clients on process deployment and campaign-specific input.
- Ensured compliance with operational and quality standards specific to Home Depot campaigns.
- Prepared regular status reports for customers and TCS management.
- Oversaw adherence to back-office email processes for Home Depot Customer Service.
- Conducted induction and on-the-job training for TCS BPO team members.
- Company Overview: The Home Depot is a home improvement retailer that sells tools, construction products, and services. Website: https://www.homedepot.com
BPO Team Leader
ICICI One Source Limited
Mumbai
02.2003 - 11.2005
- Analyzed offshored processes to align with customer expectations and service level agreements.
- Collaborated weekly with Project Manager to track project progress and ensure deadline adherence.
- Conducted quality audits to identify process improvement opportunities.
- Designed frameworks for monitoring and reporting both internal and external metrics.
- Facilitated skill enhancement programs, strengthening overall team capabilities.
- Promoted value-added services for UK-based companies, driving growth initiatives.
- Delivered online training for new hires, improving onboarding experience.
- Company Overview: ICICI One Source Limited provides BPO services and solutions. Website: https://www.icici.com
BPO Team Coach
Zenta Technologies Limited
Mumbai
09.2001 - 01.2003
- Company Overview: Zenta Technologies Limited provides BPO services and solutions. Website: https://www.zenta.com
BPO Senior Client Response Executive
Global Tele-systems Limited
Mumbai
04.2000 - 08.2001
- Company Overview: Global Tele-systems Limited provides telecommunication services. Website: https://www.globaltele.com
Manager
Asian Plastics
Mumbai
03.1999 - 03.2000
Education
Bachelor of Commerce (B.Com.) - Accounting and Finance
Mumbai University
Mumbai, India 04.1994 - 03.1999
Skills
- Project management and PMO setup
- Resource management
- Contract management
- Team leadership
- Stakeholder engagement
- Budget forecasting
- Risk assessment
- Quality assurance strategies
- Coaching and mentoring
- Jira software proficiency
- Resource allocation expertise
- Knowledge of ms project
- Microsoft office suite proficiency
- Proficiency in scrum framework
Certification
- BDA: Certification in Project Management Version-1.0
- Professional Scrum Master 1
- TCS - GEN AI
Languages
English: C2
Hindi: C2
Hobbies and interests
Driving, Travelling, Sports
Technology Experience
Operating Systems - MS-DOS, Microsoft Windows / NT / 2000 / XP / Vista/ Windows 7, Microsoft Office Applications – Advance Excel, Word, PPT, MS Project, Certified Macro - Excel, Oracle RDBMS (Functional knowledge), Oracle Applications ERP module of Billing and Financial Services (Functional knowledge), Siebel CRM Module (Functional knowledge), Computing & Web-Designing Techniques - HTML/DHTML/Animation & Imaging using Flash, Adobe Photoshop, My SQL, TCS Product Alliances Group, Banking, Financial Services, Retail, Government Organizations.
Personal Information
- Passport Number: Z2362394
- Passport Date of Issue: 2015-06-15
- Passport Place of Issue: Mumbai, India
Affiliations
- Driving, Reading
Timeline
Senior Project Manager/Resource Management/ Scrum Master
TCS
10.2015 - 11.2025
Project Manager
TCS | ING Group
07.2015 - 09.2015
PMO Lead
TCS | PAG
07.2008 - 04.2015
PMO Lead
TCS | USA Manufacturing Vertical
09.2007 - 07.2008
BPO Team Leader
TCS | The Home Depot
12.2005 - 08.2007
BPO Team Leader
ICICI One Source Limited
02.2003 - 11.2005
BPO Team Coach
Zenta Technologies Limited
09.2001 - 01.2003
BPO Senior Client Response Executive
Global Tele-systems Limited
04.2000 - 08.2001
Manager
Asian Plastics
03.1999 - 03.2000
Bachelor of Commerce (B.Com.) - Accounting and Finance
Mumbai University
04.1994 - 03.1999