Mitesh Gupta
Liverpool,United Kingdom
Summary
HR AdvisorOperations with experience in HR administration, employee lifecycle processes including onboarding, internal movements, and offboarding, and first line employee relations support at HM Revenue and Customs, a civil service organisation. Skilled in HRIS data management, HR policy application, and maintaining accurate and compliant employee records in line with GDPR requirements. Experienced in managing high volume HR queries within SLAs while providing clear and professional guidance to employees and managers. Background in guest services, concierge, training coordination, and marketing support, bringing strong communication, organisation, and service focused skills to HR operations.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
HR Adviser
HM Revenue and Customs
Liverpool, England
2025.07 - Current
- Took ownership of end to end employee lifecycle processes, including onboarding, internal movements, and offboarding, while ensuring full compliance with company policies and UK employment legislation.
- Managed the drafting of contracts, offer letters, and contractual changes with a high level of accuracy, while handling a high volume of HR queries within defined SLAs.
- Provided first-line HR advisory support to managers and employees across multiple departments, offering guidance on employee relations matters including absence, performance, and conduct.
Food& Beverage attendant
Titanic Hotel
Liverpool
2023.07 - 2025.06
- Developed strong interpersonal skills by building rapport with guests and colleagues, fostering a welcoming and inclusive environment.
- Collaborated effectively with a diverse team to maintain high standards of service during peak hours, demonstrating strong teamwork and communication skills.
- Adhered to health, safety, and hygiene regulations, ensuring compliance with organizational policies and legal standards.
Trainee Partner
Foresight Associates
Bristol
2024.08 - 2024.10
- Analyzed market trends and customer feedback to identify opportunities for growth, highlighting strong analytical and problem-solving skills.
- Maintained accurate records of client interactions and sales activities, ensuring compliance with company policies and procedures.
- Built and maintained strong client relationships, demonstrating excellent communication and interpersonal skills to understand and address client needs effectively.
Training Co-ordinator
National Institute of Information Technology
Gurugram
2022.08 - 2022.12
- Aligned training programs with corporate goals to drive growth.
- Streamlined training arrangements using Salesforce.
- Effectively communicated training objectives to employees.
- Maintained a database of all courses offered by the organization along with records of attendance and completion rates.
Guest Service Associate
Oberoi hotel& resorts
Gurugram
2021.09 - 2022.07
- Achieved high guest satisfaction ratings and received multiple positive feedbacks.
- Mentored junior staff and participated in interdepartmental training sessions.
- Demonstrated excellent communication skills to effectively respond to customer inquiries, complaints, and service requests.
Industrial Trainee
Holiday Inn express
New Delhi
2019.12 - 2020.03
- Contributed to upselling efforts and increased hotel revenue.
- Actively engaged in a positive and collaborative work environment.
- Received a certificate of appreciation for good performance across departments.
Education
M.sc - International Business
University Of chester
Chester, United Kingdom 2023.02 - 2024.03
B.sc - Hotel& Hospitality Administration With Catering Technology
Institute of Hotel Management
Jodhpur, India 2018.05 - 2021.03
INDIAN SCHOOL CERTIFICATE - MATHS WITH SCIENCE
City Montessori School
Lucknow, IndiaSkills
- HRIS data management
- HR Operations & Employee Lifecycle Management
- HR Compliance & Data Protection
- High-Volume Query Management
- Customer Service and Relationship Management
- Time Management and Prioritisation
- Communication Skills
- Recruitment and Onboarding Coordination
Certification
- Certificates of Appreciation: Front Office, Food & Beverage, Food Production
- Certificate of good performance: Computer Science
- Certificate of participation: super chef competition
Timeline
HR Adviser
HM Revenue and Customs
2025.07 - Current
Trainee Partner
Foresight Associates
2024.08 - 2024.10
Food& Beverage attendant
Titanic Hotel
2023.07 - 2025.06
M.sc - International Business
University Of chester
2023.02 - 2024.03
Training Co-ordinator
National Institute of Information Technology
2022.08 - 2022.12
Guest Service Associate
Oberoi hotel& resorts
2021.09 - 2022.07
Industrial Trainee
Holiday Inn express
2019.12 - 2020.03
B.sc - Hotel& Hospitality Administration With Catering Technology
Institute of Hotel Management
2018.05 - 2021.03
INDIAN SCHOOL CERTIFICATE - MATHS WITH SCIENCE
City Montessori School