MITESH CHAUHAN
Leicester
Summary
Head of Analytics with expertise in converting data into actionable insights. Achieved substantial improvements in customer retention and revenue growth through effective data-driven strategies. Skilled in developing and mentoring high-performing teams, promoting a culture of continuous improvement and collaboration.
Overview
21
21
years of professional experience
Work history
Head of Analytics
The Tapestry Agency
London
09.2021 - 11.2025
- Developed data analytics roadmap with milestones aligned to business objectives.
- Defined key performance indicators for measuring progress and effectiveness.
- Led team in delivering actionable insights to clients within deadlines.
- Consulted clients to determine analytical and visualisation requirements.
- Presented analytical solutions effectively to clients and stakeholders.
- Enhanced technical skills and marketing analytics comprehension within team.
- Translated insights into actionable recommendations for decision-making.
- Delivered tailored analytical reports addressing unique client needs.
Senior Insight Analyst
Next
Leicester
10.2017 - 09.2021
- Delivered actionable insights from diverse data sources to drive commercial benefits.
- Developed performance dashboards for analytical projects supporting third-party clients.
- Cultivated relationships with third-party clients, addressing concerns and enhancing KPIs.
- Managed client data queries, ensuring compliance with Legal, Business Intelligence, and IT standards.
- Collaborated with digital marketing teams to test setups and refine methodologies.
- Migrated digital marketing data to cloud-based tables to improve accessibility.
- Provided customer profiles for targeted marketing campaigns and presented findings to senior stakeholders.
- Executed ad hoc analyses to support Tableau dashboard development.
Customer Journey Performance Manager
E.ON
Nottingham
05.2016 - 10.2017
- Delivered dashboard reports illustrating customer experience targets and performance metrics for Customer Journeys.
- Cultivated strong relationships with internal and external stakeholders to maintain data credibility.
- Produced comprehensive reports and presentations for Journey Owners, Executives, and Board members.
- Aggregated customer experience data from diverse sources to provide an integrated view of performance.
- Conducted root cause analyses of customer dissatisfaction to recommend improvements.
- Measured impacts of initiatives on customer experience through established performance metrics.
NPS Executive
E.ON
Nottingham
01.2014 - 05.2016
- Delivered regular NPS analyses to operational touchpoints and key stakeholders, measuring performance against targets.
- Engaged stakeholders with actionable insights to enhance customer experience and improve NPS scores.
- Identified issues and opportunities, providing recommendations for driving improvements.
- Compiled monthly reports for Board and Executive level review.
- Managed monthly NPS data operations, utilising SQL and Excel for analysis.
- Resolved data discrepancies through thorough validation and interrogation of datasets.
Information Analyst – Customer Profitability and Business Intelligence
E.ON
Nottingham
09.2013 - 01.2014
- Developed and maintained SQL code for data extraction from data warehouse.
- Produced daily and weekly performance reports, ensuring timely and accurate delivery.
- Engaged with stakeholders to build rapport and communicate performance insights.
- Identified opportunities for report enhancement through regular stakeholder communication.
- Acquired SQL skills to improve data management capabilities.
- Managed stakeholder relationships to align reporting with business needs.
- Gained understanding of how management information (MI) is utilised across business areas.
Team Manager – Billing / Change of Supplier Contact Centre / Agreed Reads Dispute Team
E.ON
Leicester
01.2008 - 09.2013
- Delivered regular performance and business updates to team and management unit.
- Managed Agreed Reads Dispute process, ensuring compliance with established protocols.
- Interpreted and analysed data to identify key trends.
- Conducted coaching sessions to enhance agent productivity.
- Liaised with stakeholders to address issues and develop performance improvement strategies.
- Oversaw attendance management in accordance with E.on's policies.
- Implemented effective coaching and feedback sessions for performance management.
Customer Service Specialist – Analyst / Billing
E.ON
Leicester
01.2005 - 01.2008
- Delivered findings to Customer Service and Section Managers promptly.
- Resolved customer queries, maintaining high service standards.
- Coordinated effectively with Call Centre and Team Managers.
- Promoted and sold E.ON products, driving revenue growth.
- Demonstrated strong analytical skills across multiple tasks.
- Exhibited excellent oral and written communication abilities.
- Managed confrontational situations with empathy and professionalism.
- Adhered consistently to tight deadlines.
Education
Bsc - Computer Science
University of Middlesex
LondonSkills
- Team leadership
- Programming languages proficiency
- Stakeholder engagement strategies
- Analytical thinking
- Customer insight development
- Analytics software proficiency
- A/B testing
- Collaborative teamwork
- Big data analysis
- Cloud computing knowledge
- Data visualization techniques
- Customer segmentation strategies
- Conflict resolution strategies
- Business intelligence tools
- Strategic planning
INTERESTS
Specialty coffee lover, Marine fish tank keeper and Football fanatic.
Timeline
Head of Analytics
The Tapestry Agency
09.2021 - 11.2025
Senior Insight Analyst
Next
10.2017 - 09.2021
Customer Journey Performance Manager
E.ON
05.2016 - 10.2017
NPS Executive
E.ON
01.2014 - 05.2016
Information Analyst – Customer Profitability and Business Intelligence
E.ON
09.2013 - 01.2014
Team Manager – Billing / Change of Supplier Contact Centre / Agreed Reads Dispute Team
E.ON
01.2008 - 09.2013
Customer Service Specialist – Analyst / Billing
E.ON
01.2005 - 01.2008
Bsc - Computer Science
University of Middlesex