Mitesh Amin
London
Summary
Dynamic professional with expertise in team leadership, client relations, and regulatory compliance. Proven track record of resolving complex problems while maintaining composure under pressure. Strong organizational skills and attention to detail enhance operational efficiency in fast-paced environments. Committed to fostering positive client experiences through effective complaint resolution and multi-tasking capabilities.
Overview
22
22
years of professional experience
2001
2001
years of post-secondary education
Work history
Customer Consultant
Yorkshire Building Society
Kensington, London
05.2022 - 12.2023
- Facilitated customer engagement by assisting with product selection for various financial needs.
- Provided in-branch and remote support for account operations and transactions.
- Executed counter transactions and conducted savings meetings to enhance customer experience.
- Managed incoming and outbound customer calls to address inquiries effectively.
- Collaborated with colleagues to exceed service objectives and drive business growth.
Customer Service Host
British Airways Plc
, London
05.2007 - 07.2020
- Ensured smooth flight departures through effective boarding procedures and issue resolution.
- Executed passenger check-in duties efficiently while managing flight meetings.
- Provided assistance at information helpdesk in lounges, enhancing customer experience.
- Facilitated self-service kiosk operations and upsold higher-class tickets based on availability.
Customer Service Agent
KLM Ground Services Ltd
, London
03.2006 - 09.2006
- Executed passenger check-in procedures, facilitating smooth boarding processes.
- Positioned at the information helpdesk, providing essential guidance to passengers.
- Coordinated flight meetings to ensure timely departures.
Senior Male Beauty Therapist
The Sugar Shop
, London
10.2001 - 03.2003
- Consulted customers to provide tailored treatment recommendations.
- Maintained exceptional cleanliness standards in treatment rooms, ensuring client safety.
- Prioritised health and wellbeing by offering alternative treatment options and thorough aftercare guidance.
Education
Bachelor of Arts - Tourism & Hospitality Management
University of North London
LondonSkills
- Team leadership
- Professional demeanour
- Energetic attitude
- Client relations
- Organizational skills
- Multi-tasking
- Numeracy
- Complaint resolution
- Regulatory compliance
- Problem-solving
- Calm under pressure
- Attention to detail
- Adaptability to changes
- Understanding customer needs
References
References available upon request
Affiliations
- Practicing mindfulness and gratitude
- Reading
- Nutrition & fitness
- Cooking
- Travelling
- Learning about new cultures
- Fine dining
Timeline
Customer Consultant
Yorkshire Building Society
05.2022 - 12.2023
Customer Service Host
British Airways Plc
05.2007 - 07.2020
Customer Service Agent
KLM Ground Services Ltd
03.2006 - 09.2006
Senior Male Beauty Therapist
The Sugar Shop
10.2001 - 03.2003
Bachelor of Arts - Tourism & Hospitality Management
University of North London
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