Results-driven professional with expertise in profit and loss management, team leadership, and inventory control. Demonstrates proficiency in store layout planning, cash handling, and recruitment processes while ensuring health and safety compliance. Adept at optimising operational efficiency and fostering high-performing teams to achieve organisational goals.
Overview
13
13
years of professional experience
Work History
Store Manager
British Heart Foundation - Home Store
Walsall
11.2012 - 02.2025
Working to achieve budgets, KPI's and online sales weekly
Previous Area Training store
P&L and contribution management
Gift Aid and maintaining HMRC regulations
Managing team of 20 employees along with 2 transport crews along with staff and volunteer recruitment
Stock generation and building local partnerships
Oversaw visual merchandising efforts that enhanced overall store appearance.
Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
Led training sessions for new employees, equipping them with necessary skills and knowledge.
Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
Upheld health and safety regulations within premises to ensure safe shopping environment, including FRA and Lone Working
Visual Merchandiser
Marks & Spencer's
Walsall
01.2012 - 08.2012
Utilised knowledge of current fashion trends for effective visual merchandising.
Streamlined merchandise replenishment process to minimise disruption on shop floor.
Adhered to company guidelines whilst executing creative solutions for display challenges.
Ensured timely execution of seasonal changes to maintain freshness of displays.
Recruitment Consultant
The Flame Lily
Wolverhampton
10.2011 - 01.2012
Medical history checks for new employees
Meeting organisation for over 30 people
Managing personal client list to guide new staff into healthcare employment
Accounts management
Education
NVQ Level 3 - Business Management
Walsall College
04/2010 - 09/2011
GCSE's - English, Math, Science
Walsall Academy
09/2005 - 09/2010
Skills
Full UK Driving Licence
Profit and loss understanding
Team leadership
Inventory management
Store layout planning
Cash handling proficiency
Recruitment and hiring
Health and safety compliance
Affiliations
Fitness
Travel
Design
References
Available upon request
Timeline
Store Manager
British Heart Foundation - Home Store
11.2012 - 02.2025
Visual Merchandiser
Marks & Spencer's
01.2012 - 08.2012
Recruitment Consultant
The Flame Lily
10.2011 - 01.2012
NVQ Level 3 - Business Management
Walsall College
04/2010 - 09/2011
GCSE's - English, Math, Science
Walsall Academy
09/2005 - 09/2010
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