Mitchell Simmons

• Maintaining relationships with NHS Trusts through weekly Teams calls ensuring that the best possible service is provided
• Sending weekly emails to the Trusts so that they are aware of the teams in attendance and of any potential issues
• Updating schedules and availability for clinical staff
• Completing daily audits ensuring that confirmed teams are correct, notifying clinical staff via phone, email and Planday system
• Coordinating outpatient clinics and theatre lists with NHS Trusts/Health Boards, Consultants and Nurses
• Ensuring appropriate staff and skill mix are available for these lists
• Tracking patient care, updating and maintaining patient pathways on the CRM system and databases
• Processing clinic letters, investigations and result letters, ensuring Trusts and GPs are kept informed at all times
• Ensuring staff pay is correct on internal system and noting any discrepancies.

Journeyed through Laos, Thailand, Cambodia, Vietnam, Indonesia, Sri Lanka and Nepal

• Managing the businesses largest accounts by maintaining and building strong relationships with our clients
• Making outbound sales calls (including cold calling) to new businesses, arranging meetings and selling Groomfields’ service in order to increase the number of workers through our agency and increase revenue
• Attending meetings to gain a further understanding of our clients needs and to see how we can best support them
• Identifying and interviewing prospective candidates both face to face and via video
• Sourcing the best possible candidates for our clients using various job boards
• Managing a plan with over 100 workers on making sure our clients are kept up to date with any late or absent workers
• Writing and posting adverts on job boards in order to attract the most suitable candidates
• Reporting KPI’s to the company’s directors for our key accounts
• Briefing candidates on potential job opportunities and walking through the whole process with them so that they feel as equipped as possible when interviewing or starting a new position
• Obtaining the relevant Right To Work documentation from candidates to ensure the business is compliant with legal requirements
• Ensuring all data protection and GDPR measures are adhered to throughout the recruitment process
• Monitoring competitor activity in the Industrial Sector to make sure we know where we are within the marketplace and aid business development.

• Managing a large sales team (as well as a small inbound team), resource planning, holidays and rota
• Distributing leads to the sales and inbound teams for them to be processed or allocated
• Training new members of staff on systems and processes within the business
• Review the performance of staff through regular call monitoring to help improve call quality and minimise errors
• Providing monthly One-To-One performance evaluations and weekly team meetings to train, develop and motivate staff
• Produce reports and statistical analysis (such as lead type conversions) to aid business development
• CRM Monitoring, ensuring all data is captured and transferred correctly whilst complying with new GDPR laws
• Liaising with dealership managers (including General Managers) to resolve issues, refine processes and operating procedures, ensuring the functional effectiveness of the business
• Handling the most complex customer complaints or enquiries.

• Outbound and Inbound calling to potential customers who have expressed an interest online regarding a specific Ford Used/New vehicle
• Quoting the customer regarding different specs/models and giving comparison information and quotes
• Diarising customer call backs to ensure you are maximising every sales opportunity
• Converting all inbound enquiries into a sale
• Liaison with the other branches within the group and completion of sales paperwork.