Mitchell Phelps
Mangotsfield,Bristol
Summary
Accomplished professional with expertise in payment processing, data entry, and customer service. Demonstrates strong skills in complaint resolution, estimate preparation, and inspection, ensuring safety awareness and technical support. Proven ability to achieve sales goals through complex negotiations and effective report writing. Committed to leveraging these competencies to drive organisational success and enhance operational efficiency.
Friendly Service Advisor skilled in face-to-face and telephone customer care. Collaborates with workshop teams to monitor progress, enabling accurate service updates. Organised and proactive for responsive support in busy, pressured environments.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Service Advisor
Mercedes Bristol Sytner
BRISTOL, Bristol
2025.11 - Current
- Built rapport with customers, enhancing long-term relationships.
- Processed payments promptly and accurately, reducing errors in financial transactions.
- Improved customer satisfaction by providing timely and accurate information.
- Recommended additional services to customers according to their needs, boosting sales opportunities.
- Managed challenging customer situations for resolution and customer retention.
- Delivered excellent customer service by understanding and meeting their requirements.
- Maintaining positive customer relationships to ensure repeat business.
- Calculated costs, processed payments and provided receipts.
- Booked appointments and managed vehicle drop-off pick-up.
Service Advisor
Sinclair Group Mercedes Benz
Pontprennau, Cardiff
2021.09 - 2026.05
- Upsold products and services to customers to complement orders.
- Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
- Informed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing car.
- Collaborated with service technicians to order parts for customers.
- Maintaining positive customer relationships to ensure repeat business.
- Oversaw workflow and schedule of dealership to entail smooth process.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Calculated costs, processed payments and provided receipts.
- Registered customer information on database to maintain accurate records.
- Booked appointments and managed vehicle drop-off pick-up.
- Responded to questions regarding service outcomes and resolved complaints.
Sales assistant/Key holder
American Golf
Cardiff, Cardiff
2018.10 - 2021.09
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Cashing up.
- Opening and closing store making sure everything is locked and alarm set.
Sales assistant
The Celtic Manor Resort
Newport , Newport
2018.10 - 2019.10
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Golf operations supervisor
Frenchmans Creek Beach & Country Club
West Palm Beach , Florida
2017.11 - 2018.11
- Maintained strong working relationships with colleagues and senior management.
- Directed people to use facilities safely.
- Worked bag drop.
- Caddied most days.
- Ranged the course to make sure everyone was okay and on time.
- Golf course maintenance.
- Provided a high standard and personalised service.
Sales assistant
American Golf
Cardiff, Cardiff
2016.10 - 2017.10
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
Education
GCSEs - English literature
Bassaleg School
Newport, ERY 2010.09 - 2011.06
GCSEs - English language
Bassaleg School
Newport, ERY 2010.09 - 2011.06
GCSEs - Maths
Bassaleg School
Newport, ERY 2010.09 - 2011.06
GCSEs - History
Bassaleg School
Newport, ERY 2010.09 - 2011.06
GCSEs - Systems & Control
Bassaleg School
Newport, ERY 2010.09 - 2011.06
NVQ Level 2 - Computer aided design
Bassaleg School
Newport, ERY 2010.09 - 2011.06
A-Levels - Sociology
Bassaleg School
Newport, ERY 2011.09 - 2013.06
Skills
- Payment processing
- Data entry
- Customer service
- Complaint resolution
- Estimate preparation
- Inspection skills
- Safety awareness
- Technical support
- Report writing skills
- Sales goal attainment
- Complex negotiations
Affiliations
- Football
- Golf
- Walking
- Travelling
- Eating out
Personal Information
Certification
Mental Health First Aider
Timeline
Service Advisor
Mercedes Bristol Sytner
2025.11 - Current
Service Advisor
Sinclair Group Mercedes Benz
2021.09 - 2026.05
Sales assistant/Key holder
American Golf
2018.10 - 2021.09
Sales assistant
The Celtic Manor Resort
2018.10 - 2019.10
Golf operations supervisor
Frenchmans Creek Beach & Country Club
2017.11 - 2018.11
Sales assistant
American Golf
2016.10 - 2017.10
A-Levels - Sociology
Bassaleg School
2011.09 - 2013.06
GCSEs - English literature
Bassaleg School
2010.09 - 2011.06
GCSEs - English language
Bassaleg School
2010.09 - 2011.06
GCSEs - Maths
Bassaleg School
2010.09 - 2011.06
GCSEs - History
Bassaleg School
2010.09 - 2011.06
GCSEs - Systems & Control
Bassaleg School
2010.09 - 2011.06
NVQ Level 2 - Computer aided design
Bassaleg School
2010.09 - 2011.06