Mitchell Okojie
LEICESTER,Lancashire
Summary
A dedicated candidate who is eager to put analytical and problem-solving skills to practice in a professional setting. Skilled at gathering and analyzing data for research with a keen eye for accuracy. Reliable with strong leadership skills for mentoring and supervising. Flexible with solid adaptability for working in a dynamic environment.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
MBA Programme
University of Central Lancashire
Preston, Lancashire
09.2021 - 09.2023
- Balanced academic work with extra-curricula to maintain well-rounded education.
- Worked as a health support worker job after school to earn money and develop important skills.
- Made substantial contributions to group projects, furthering learning and helping the team complete objectives.
- Completed assignments, special projects and group work on time and achieved good marks.
- Met with the instructor outside classroom hours to ask pointed questions and resolve concerns.
- Researched topics outside of class to learn additional information and ask more knowledgeable questions.
- Fulfilled demands of work-study placement with [Type] organisation, building a deeper understanding of the field and gaining professional experience.
Project Manager
Mind your Language International
rue d' armaille, Cecil Paris
09.2022 - 07.2023
- Marketing and communication: Finding new markets and customers via strategic planning and prospecting
- I plan and organise events to lunch products
- Analytics:Evaluate current practices and identify improved solutions.
- HR: Lead the team of interns to work on a given project
- Identified and deployed resources with individual responsibilities for project completion.
- Prepared project performance reports with statistics and newly researched information.
- Assured project documentation followed internal quality standards.
- Adhered to project governance cadence and escalation routes.
- Managed workforce planning, compiling information for informed decision-making.
Franchise Sales Manager
House of Tara international
Lagos/Lekki, NIGERIA
07.2018 - 01.2021
- Oversaw business staffing and training, building a successful, customer-focused team.
- Evaluated products to select amidst, meeting current customer demand.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Researched and applied proven marketing techniques to drive sales.
- Enforced service standards to maintain an established reputation for excellence.
Retail Outlet Manager
Montaigne AH Ltd
LAGOS, NIGERIA
04.2016 - 01.2018
- Toured sales floor regularly, assessing and improving daily operations.
- Kept staff records regarding holidays, absences and discipline.
- Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold a stellar reputation.
- Improved staff satisfaction and performance by introducing rewards schemes.
- Performed various store operations, including opening and closing procedures, product display management and budget control.
- Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
- Monitored market trends, taking action to guarantee the store remained competitive.
- Inspired team to represent the brand with enthusiasm by maintaining high standards.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Oversaw business staffing and training, building asuccessful, customer-focused team.
- Completed opening and closing procedures each day.
- Highlighted features and benefits of products, employing active selling techniques to exceed KPI targets.
- Created daily financial reports to track revenue, supporting and guiding underperforming team members to drive sales.
- Led briefings to improve store-wide communication.
Call Centre Supervisor
Bharti Airtel Telecommunication
LAGOS, NIGERIA
11.2011 - 03.2016
- Analysed statistics, actioning strategic operational improvements to aid call centre growth.
- Continuously sought change and improvement within call centre operations, consistently developing performance and productivity levels.
- Coordinated training opportunities to promote customer service excellence amongst staff.
- Scheduled team meetings to educate agents regarding best practices in dealing with customers.
- Organised team-building activities to motivate staff and build rapport.
- Collected and analysed call centre statistics and developed strategies for improvement.
- Conducted performance evaluations to determine thecapability and progress of staff.
- Undertook complex calls to pacify and reassure irate customers.
- Allocated inbound leads according to priority, distributing opportunities amongst staff.
- Assisted representatives in solving problems with dissatisfied clients to increase customer satisfaction.
- Created rosters based on staff strengths to build dedicated, hardworking teams for each shift.
Education
Master of Business Administration - Business Management Professional
University of Central Lancashire
Preston 09.2021 - 01.2024
Skills
- Operations analysis
- Recruitment and enrolment
- Staff evaluations
- Progress monitoring
- Event Coordination
- Technology-savvy
Timeline
Project Manager
Mind your Language International
09.2022 - 07.2023
MBA Programme
University of Central Lancashire
09.2021 - 09.2023
Master of Business Administration - Business Management Professional
University of Central Lancashire
09.2021 - 01.2024
Franchise Sales Manager
House of Tara international
07.2018 - 01.2021
Retail Outlet Manager
Montaigne AH Ltd
04.2016 - 01.2018
Call Centre Supervisor
Bharti Airtel Telecommunication
11.2011 - 03.2016
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