Mitchell Jenkins
Bargoed
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Purchasing. Planning and Inventory Controller
NMC (UK) Ltd
03.2024 - Current
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
- Collaborated with other departments within facility to educate and understand how functions affect inventory.
- Motivated and managed performance, activities and responsibilities of Inventory Control Team.
- Completed daily purchases as required by external and internal requests.
Customer Representative
Centrica
05.2023 - 02.2024
- Managing Client queries, ensuring effective time management and collaboration with other teams to ensure the meeting of deadlines and SLAs.
- Fostering strong working relationships, resulting in a retention rate of over 80% of Clients during my employment.
- Dealing with difficult and rude customers, allowing me to perfect problem solving and resolution skills.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Administrator
CCTV Master Security
07.2022 - 05.2023
- Consistently monitor company schedule to ensure adherence to strict deadlines for servicing and project completion, allowing for the development of fantastic time management skills.
- Working closely with existing an potential Clients, to help make their vision come to life, ensuring complete Client satisfaction.
- Approaching potential Clients with a curious mind, allowing to foster great working relationships, leaving open the possibility for future collaboration.
Sales Representative
AllClear Travel Insurance
05.2022 - 07.2022
- Demonstrating products and services to potential Customers with great attention to detail, allowing customer's to feel confidence in the products.
- Ensuring all customer information is recorded accurately and up to date, complying with GDPR regulations, giving me valuable experience of working with large amounts of data and different systems, such as CRM systems.
- Explaining the products to customer's in thorough detail, ensuring a full understanding of terms and conditions of sale, brushing up on handling of formal documentation and terms.
Motor Claims Handler
Admiral Insurance
07.2021 - 05.2022
- Handled motor claims on a personal portfolio basis, assuring the meeting of all time frames and developing a depth of attention to detail and great time management.
- Recorded detailed, accurate claim particulars for reliable case notes on the company database and system and liaised with multiple other organisations and departments, to ensure smooth running processes and complete customer satisfaction.
- Optimised customer experience by tailoring responses to individual requirements, allowing the company to maintain a fantastic retentions rate at renewal of customer policies.
Customer Advisor
Connect Assist
07.2019 - 04.2021
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service, with the right amount of collaboration and empathy.
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experience and using simple concise language to fit the needs of individuals and teach individuals how to rightly benefit from the service.
- Investigated customer queries and responded within strict deadlines or SLAs, set by the Home Office, ensuring the smooth running and maintenance of the whole service.
Sales Advisor
Credit Safe
05.2019 - 07.2019
- Converted sales leads and opportunities through exceptional persuasion and negotiation, as well as engaging in group collaboration events to share best practice.
- Business to Business onboarding, allowing for furthering of company relationships and potential future business.
- Conducted in-depth client profiling using targeted questioning to identify individualised needs, provide advice and close high-value sales of purpose built products.
Claim Advisor
Lyons Davidson Solicitors
05.2018 - 02.2019
- Gathering, recording, and distributing complete documentary evidence, depositing this on a number of databases, handling masses of legal information efficiently and in a well-organised innovative manner.
- Handling initial claims enquiries with compassion, allowing for first-class, personal service, with customer's needs being put first, thanks to my attention to detail.
- Processed inbound customer calls promptly to meet call-handling timeframe targets and deadlines, collaborating with a number of departments to ensure smooth process and infrastructure.
Education
Level 5 Diploma - Full Stack Development
Code Institute
04.2024
BA (Honours) Language Studies - German and Spanish
The Open University
Milton Keynes, MIK07.2023
Skills
- Customer Service
- Data Management
- Records Management
- Inventory Control
- Purchasing strategies
- Warehouse Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies
- Playing Piano
- Language Learning
- Reading
- Writing Music
- Website Designing
Timeline
Purchasing. Planning and Inventory Controller
NMC (UK) Ltd
03.2024 - Current
Customer Representative
Centrica
05.2023 - 02.2024
Customer Administrator
CCTV Master Security
07.2022 - 05.2023
Sales Representative
AllClear Travel Insurance
05.2022 - 07.2022
Motor Claims Handler
Admiral Insurance
07.2021 - 05.2022
Customer Advisor
Connect Assist
07.2019 - 04.2021
Sales Advisor
Credit Safe
05.2019 - 07.2019
Claim Advisor
Lyons Davidson Solicitors
05.2018 - 02.2019
Level 5 Diploma - Full Stack Development
Code Institute
BA (Honours) Language Studies - German and Spanish
The Open University
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