Mitchell Emerson
Northampton
Summary
Accomplished professional with extensive expertise in end-to-end claims handling and resolution, compliance and regulatory adherence, and client relationship management. Demonstrates strong analytical and problem-solving skills, coupled with leadership and team support capabilities. Proven track record in fraud detection and investigation, adept at technical insurance terminology, negotiation, and settlement strategies. Committed to leveraging skills to drive organisational success while ensuring client satisfaction.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
Adjuster Technician (Property & Commercial)
Woodgate & Clark
11.2024 - 03.2025
- Managing high-value claims (£10,000–£100,000) within delegated authority
- Supporting senior property adjusters in handling complex cases
- Reviewing claims documentation (photos, reports, estimates) for accuracy and compliance
- Preparing detailed interim and final reports to streamline resolution
- Collaborating with policyholders, contractors, and stakeholders to facilitate optimal claim outcomes
- Investigating potential fraud indicators and escalating findings appropriately
- Ensuring timely and compliant claim resolutions within own delegated authority
Property Claims Handler (Real Estate/Commercial)
Crawford & Company (TPA)
03.2023 - 11.2024
- Claims Account managed a dedicated portfolio of clients (AWAC, First Underwriting, SCOR) with delegated authority up to £25,000
- Led subsidence, large loss, and fraud investigations, appointing appropriate experts for resolution
- Ensured claims accuracy, leakage prevention, and KPI compliance
- Provided detailed process improvement reports to optimize claims handling efficiency
- Streamlined work processes by implementing innovative solutions to common problems.
- Mitigated potential losses by identifying and reporting fraudulent activity promptly.
Project Managed Adjusting
Sedgwick (TPA)
12.2022 - 03.2023
- Managed first-party property claims related to escape of water, impact, fire, and theft
- Controlled claim spend within delegated authority, ensuring cost-effective settlements
- Prepared final reports to support claim closure and compliance
Senior Third-Party Property Damage Claims Handler
Artemis UK (TPA)
10.2020 - 11.2022
- Handled high-volume third-party property claims on behalf of leading insurance clients
- Negotiated settlements with solicitors, insurers, and property owners, ensuring optimal outcomes
- Consistently exceeded KPIs and performance targets
- Stepped into leadership roles, conducting claim reviews, audits, and team mentoring
- Assisted the surveying department in damage assessments, repair cost evaluations, and reporting
Inbound Insurance Sales Consultant
Simply Business
03.2017 - 10.2020
- Delivered expert insurance advice across new business, renewals, and customer service
- Handled high-volume inbound calls, assisting with policy queries and MTAs
- Sold and renewed insurance policies, ensuring strict compliance with FCA regulations
- Built strong client relationships, ensuring continued policy retention and satisfaction
- Thrived in fast-paced, target-driven environments, consistently exceeding expectations
- Processed policy renewals promptly, ensuring continuous coverage for clients.
Education
Business Management & Administration - Business
University of Northampton
01.2013 - 01.2016
Business and I.T. Diploma - undefined
Northampton College
01.2009 - 01.2012
4 A-Levels - including Maths & English
Duston Upper School
01.2004 - 01.2009
Skills
- End-to-End Claims Handling & Resolution
- Compliance & Regulatory Adherence
- Client Relationship Management
- Analytical & Problem-Solving Expertise
- Leadership & Team Support
- Fraud Detection & Investigation
- Technical insurance terminology
- Negotiation & Settlement Strategies
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References
Available upon request.
Timeline
Adjuster Technician (Property & Commercial)
Woodgate & Clark
11.2024 - 03.2025
Property Claims Handler (Real Estate/Commercial)
Crawford & Company (TPA)
03.2023 - 11.2024
Project Managed Adjusting
Sedgwick (TPA)
12.2022 - 03.2023
Senior Third-Party Property Damage Claims Handler
Artemis UK (TPA)
10.2020 - 11.2022
Inbound Insurance Sales Consultant
Simply Business
03.2017 - 10.2020
Business Management & Administration - Business
University of Northampton
01.2013 - 01.2016
Business and I.T. Diploma - undefined
Northampton College
01.2009 - 01.2012
4 A-Levels - including Maths & English
Duston Upper School
01.2004 - 01.2009
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