- Mountain Biking
- Bike Mechanics
- Hiking
- Camping
- Running
- American football
- Football
- Travel
- Djing
Hi, I’m
MITCHELL BABBS
Hednesford,Staffordshire
Summary
Results-driven Key Account Manager and Claims Handler with expertise in cycling, insurance, retail, and sales. Skilled in customer service and relationship building, with a strong technical foundation and adaptability across diverse roles. Committed to continuous learning and contributing effectively to team success.
Overview
1
Certification
11
years of professional experience
Work History
EBI Bikes
Key Account Manager
04.2025 - 08.2026
Job overview
- Managed UK import sales while advising retailers on stock levels and product selection to optimise inventory.
- Developed long-term relationships with UK shops and distributors, fostering collaboration and loyalty.
- Targeted B2B leads via email, calls, LinkedIn, and shop visits, enhancing lead generation efforts.
- Represented EBI at trade and consumer events around the UK and Europe.
- Conducted bike tests with media and influencers to assess performance.
Laka Insurance
Claims Handler - Bicycle Specialist
05.2024 - 12.2024
Job overview
- Conducted detailed valuations to assess claims accurately, identifying potential fraud concerns to protect company interests.
- Managed theft and accident claims from initial report to resolution, ensuring thorough assessment and customer satisfaction.
- Delivered empathetic communication while resolving complex claims, enhancing customer trust and experience.
SBS Insurance Services
Claims Handler - Bicycle Specialist
08.2023 - 05.2024
Job overview
- Verified theft and accident claims with strong attention to detail.
- Conducted initial outreach to clients to establish communication. and evidence gathering.
- Supported bike builds in workshop while mentoring new team members, fostering skill development.
WiggleCRC
Technical Customer Service Advisor
07.2022 - 08.2023
Job overview
- Delivered technical bike advice via phone, chat, and email to enhance customer satisfaction.
- Supported warranty and customer service teams in resolving bike-related enquiries to streamline processes.
- Evaluated bike condition and parts for warranty claims, ensuring accurate resolution of customer issues.
- Completed physical stock checks within the warehouse environment.
Aphex MTB
Owner / Lead Mechanic
03.2020 - 07.2022
Job overview
- Executed high-level bike servicing and repairs, ensuring optimal performance and customer satisfaction.
- Oversaw business operations, including social media management and invoicing, to streamline processes and enhance client engagement.
- Conducted guided bike rides for participants of various skill levels. and coaching sessions.
IMB Magazine
Advertising Account Manager
01.2019 - 03.2020
Job overview
- Managed global advertising accounts for major brands, ensuring alignment with client objectives and budgets.
- Engaged customers through email, phone, and face-to-face meetings to effectively sell advertising solutions.
- Contacted customers via email, phone, and face-to-face meetings to sell ads.
Greyville Enterprises
Sales Administrator / Warranty Technician
06.2015 - 01.2019
Job overview
- Processed sales orders, managed invoicing and oversaw credit control to ensure accurate financial transactions.
- Conducted warranty servicing for SR Suntour products, contributing to enhanced customer satisfaction and retention.
- Handled customer enquiries, offering product advice and resolving issues to maintain satisfaction.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Maintained excellent customer satisfaction by staying helpful, polite and friendly throughout phone calls and other interactions.
Skills
- Sales and account management
- B2B lead generation
- Customer relationship management
- Client engagement
- Claims management
- Bicycle industry knowledge
- Customer service excellence
- Problem resolution
- Team collaboration
- Time management
- Empathetic communication
- Proactive sales strategy
- Client relationship management
- Claims management
- Technical bike servicing
- Complaint management
Certification
- MIAS Level 2 Bike Leader
- Cytech Level 2 + Level 3 Suspension Module
- SR Suntour Suspension Servicing Certificate
- British Cycling Bikeability Coach (Levels 1-3)
- NVQ Level 2 - Retail Operations
Interests
Timeline
Key Account Manager
EBI Bikes
04.2025 - 08.2026
Claims Handler - Bicycle Specialist
Laka Insurance
05.2024 - 12.2024
Claims Handler - Bicycle Specialist
SBS Insurance Services
08.2023 - 05.2024
Technical Customer Service Advisor
WiggleCRC
07.2022 - 08.2023
Owner / Lead Mechanic
Aphex MTB
03.2020 - 07.2022
Advertising Account Manager
IMB Magazine
01.2019 - 03.2020
Sales Administrator / Warranty Technician
Greyville Enterprises
06.2015 - 01.2019