Mitch Richardson

• Assisted in developing innovative technical solutions using MS Power Platform and 365 network.
• Supported key developments such as quality management system and project management workbooks.
• Presented technical solutions to service leads and clinicians.
• Provided assurance on progress against annual plan objectives and Welsh government recommendations.

Worked as a technical consultant to aid colleagues with their developments.

• Acted as project manager and digital solutions architect for quality management system during role.
• Helped in creating digital assessment tools with Power Platform software.
• Presented technical solutions at various forums, including internally at executive/board committees, as well as nationally to other NHS organisations, and to all executive directors of nursing for Wales, including the Chief Nursing Officer for Wales.
• Assisted in developing communication materials and templates that align with project plans and objectives.

• Assisted teams with workforce systems such as ejobplan, erota, and healthroster support.
• Provided job planning progress updates to executives and HR stakeholders.
• Created Power BI dashboards to enhance engagement and reporting.

• Assisted in managing national projects and adoption programmes.
• Facilitated patient and staff feedback initiatives.
• Supported development of a power app solution to enhance printing efficiency.

• Assisted in managing complex workforce rotas to support operational efficiency.
• Contributed to patient safety initiatives by addressing potential risks effectively.
• Supported cost-saving measures through long-term, innovative workforce planning strategies.

• Assisted in managing rotas for over 120 paramedics and technicians.
• Supported escalation of workforce risks and maintained leave, CPD, and absence records.
• Facilitated coordination of schedules to ensure adequate staffing levels.

• Supported daily administrative operations, including scheduling meetings, organising files, and assisting with clinical contact centre activities.
• Ensured smooth office operations by implementing procedural improvements and enhancing policy adherence.
• Managed office inventory effectively, monitoring supply levels and facilitating timely product orders.

• Facilitated daily office tasks such as coordinating correspondence and managing incoming calls.
• Assisted in organising appointments for timely patient care.
• Supported the recruitment process for occupational health roles to prevent delays in hiring.

• Assisted in student finance assessments by applying a careful and prompt approach to maintain quality standards within tight deadlines.
• Handled customer queries and issues through effective communication and detailed, step-by-step guidance.
• Supported students in navigating financial procedures and resolving related problems efficiently.