Mital Carsane
Wembley,Brent
Summary
Results-oriented leader with a strong background in staff management and team motivation. Delivers effective problem analysis to enhance performance and customer satisfaction. Utilises strong communication skills to foster team collaboration and drive organisational success. Focused on leveraging customer service expertise to support business objectives.
Overview
3
3
Languages
5
5
years of professional experience
Work history
Supervisor
EP Team
Wembley, Brent
2022.05 - Current
- Oversaw daily activities of workers to ensure productivity and adherence to safety standards. and enforced safety regulations.
- Delegated tasks to achieve balanced workload among team members, enhancing team efficiency.
- Trained new hires and set up mentoring relationships to drive team performance.
- Conducted performance appraisals with employees for career development discussions.
- Coordinated with supervisors across shifts to ensure operational consistency and quality standards.
- Identified potential risks and mitigated them through proactive measures.
- Resolved customer complaints promptly, resulting in increased customer satisfaction rates.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
T R A F F I C M A N A G E M E N T
EP teams
Wembley, Brent
2021.05 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Provided assistance to team members and customers as required.
- Supported the team by demonstrating respect and willingness to help.
- Supported the team by demonstrating respect and willingness to help.
- Adapted work schedule to include nights, weekends, and bank holidays, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Education
Bachelor of Science - Professional Policing
University of West London
London 2025.09 -
Skills
- Risk management
- Problem analysis
- Staff management
- Leadership competence
- Team Leadership
- Team motivation
- Customer service excellence
- Client relations
- Communication skills
- Conflict resolution
- Management skills
Languages
Hindi
Intermediate
Gujarati
Fluent
English
Fluent
Timeline
Bachelor of Science - Professional Policing
University of West London
2025.09 -
Supervisor
EP Team
2022.05 - Current
T R A F F I C M A N A G E M E N T
EP teams
2021.05 - Current