Misty Sheffield
1141 S Lake Reedy Blvd. **WILLING TO RELOCATE**,United States
Summary
Tenacious executive ready to take on challenging role, meet goals and surpass expectations. Started employment as a closing cook. Worked my way from cook to shift Lead in less than 6 months. And from shift lead to GM in 8 months. From closing cook to General Manager in a total of 1 year and 5months!! EEarned the Rookie of the year Award my 1st year. Lead my team from #68 (out of 87 ) to #15 (out of 87) in the 1st 90 days of taking the position. Conquered food cost for the 1st time since the store moved to that location(10+ years they never made food cost) Not only made my budgets but exceeded them repeatedly. Including TCI!! Daily operation of restaurant and shifts. Scheduling, budgeting, accounting, training, coaching, developing, Leading of my team. Along with 3× Daily inventory and end of week inventory and all paperwork that accompanies the task. QA/Ecolab audits, health inspections, financial audits. Hiring/firing Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.
Overview
1
1
Certification
Work history
General Manager
Hardee's
Bartow, United States
05 2020 - 04 2025
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Established successful partnerships with other companies for mutual growth.
- Delivered results under pressure to meet tight deadlines.
- Maintained compliance with industry regulations at all times.
- Fostered a high-performance culture, resulting in increased productivity.
- Built high-performing teams to achieve organisational objectives.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Increased overall operational efficiency by implementing new management strategies.
- Implemented rigorous financial controls, improving overall profitability.
- Improved staff retention with robust HR policies and procedures.
- Identified new business opportunities, leading to market expansion.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Successfully negotiated contracts with suppliers to reduce costs.
- Established a positive work environment which promoted staff morale and productivity.
- Managed key stakeholder relationships for smoother project completion.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Monitored operations to assess and highlight results.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Recruited and managed senior staff with focus on delivering clear results.
- Maintained organisational compliance with applicable legislation and regulations.
- Worked with board of directors to establish objectives and decisively lead operations.
- Allocated resources to teams and projects based on need, performance and availability.
- Put in place clear controls for financial administration and business management.
- Partnered with management team to optimise operations and reduce costs.
- Established strong rapport with stakeholders to enhance business credibility.
Team Leader
Sonic
Port Richey, Fl, United States
06 2018 - 04 2019
- Hired on as closing cook- prepped food, cooked, packaged, cleaned, stocked etc
- Moved to opener/mid shift cook- same responsibilities much busier time of day
- Promoted to Team. Lead within 30 days- trained coached lead by example
Server-Assistant Manager
Carmelitas Cafe
Lakeland, Florida, United States
08 2014 - 06 2018
- Assisted customers with queries or requests to improve their dining experience.
- Polished cutlery, enhancing the restaurant's image and reputation.
- Improved dining experience with quick and efficient table clearing.
- Managed stock levels, ensuring availability of necessary items during peak hours.
- Swept and mopped floors regularly, ensuring a clean environment for patrons.
- Learned daily specials quickly to recommend suitable options to customers.
- Performed daily tasks diligently, contributing to overall team effort.
- Maintained cleanliness in working area for health and safety standards compliance.
- Assisted servers for smooth operation of the restaurant.
- Managed timing standards in food deliveries to minimise delays.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Server/Staff Manager
Catfish Country
Lakeland, Florida, United States
01 2013 - 06 2015
- Upsold snacks, sides and desserts to increase average transaction value.
- Handled all table settings and cleared up post-meal to keep the area tidy.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.
- Replenished drinks regularly and offered coffees and teas after meals to increase sales.
- Followed strict hygiene standards to maintain cleanliness in food handling areas.
- Managed high-volume orders to ensure timely delivery of meals.
- Worked efficiently under pressure during peak hours for seamless operations.
- Retained food and drink menu knowledge to offer helpful customer guidance.
- Supported other team members during busy periods ensuring efficient operations.
- Resolved customer complaints calmly and professionally to maintain satisfaction.
- Improved customer satisfaction by providing attentive and professional service.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Verified completed orders and served guests at tables.
Education
GED - High School Diploma
West Area Adult School
02/2001 - 03/2001
Skills
- Customer service-oriented
- Cross-functional team management
- Employee scheduling
- Recruiting and hiring
- Client account management
- Project development
- Customer retention
- Salary structure/compensation analysis
- Salesforce
- Inventory control
- Leadership and team building
- Vendor relationships
- Employee development
- Process automation
- Effective leader
- Conflict resolution
- Team oversight
- Project budgeting
- Networking abilities
- Sales expertise
- Team standards
- Budget governance
- Operations management
- Performance improvements
- Computer-savvy
- Packaging and sanitation
- Relationship building
- Food preparation and safety
Certification
- Servsafe Manager Certification
Affiliations
- Professional Reference - Ulysses Judge General Manager/Former Boss St Pete Hardees (904) 651-4160
- Professional Reference- Patrick Oreilly Business Owner/Fitness Instructor/Former Employer (863) 258-2274
- Personal Reference - Pete Anglin Self Employed 15+ years aquainted (863) 812-2949
Timeline
General Manager
Hardee's
05 2020 - 04 2025
Team Leader
Sonic
06 2018 - 04 2019
Server-Assistant Manager
Carmelitas Cafe
08 2014 - 06 2018
Server/Staff Manager
Catfish Country
01 2013 - 06 2015
GED - High School Diploma
West Area Adult School
02/2001 - 03/2001