Misty Dowson

• Ensure properties are marketed effectively on property platforms
• Overseeing the day to day operations, Managing and supporting two lettings negotiators and two administration staff
• Led team meetings to boost staff morale and productivity.
• Vetting tenants through referencing, credit checks and right to rent checks & Arranging inventories, check ins & check outs
• Ensuring compliance with lettings legislation
• Managing move ins, renewals & end of tenancy process
• Acting as senior point of contacts to tenants and landlords
• Handling complaints and disputes.
• Business development and portfolio growth & monthly 121's

· Performing valuations in order to cultivating strong relationships with potential clients. bring new properties to the rental market.

· Being the face of the business and representing what the company offers by advising the stake holders of company fees and benefits.

· Targeting customers using different methods including software Mail shots, networking and managing a task list of landlords.

· Consistent communication with existing Landlords giving feedback and advising of best practices.

· Leading weekly/ monthly meeting to work on increasing profit for the business by up selling our products and also adding on extra services.

· Regularly demonstrating leadership by assisting promotions of junior staff to senior.

Fostered client relationships, leading to increased brand loyalty.

· Constantly exceeding targets of new business income by 10% year on year.

· Hitting New business targets of around £12,000k -£18,000 per month with an average 8 -12 lets per month, smashing last year’s target by 10%+ with a turn over £300k.

· Developed an implemented an annual business plan to forecast an increase in monthly income. which include 0.5 increase on all managed properties, increased sales of R&LP

increase our new business fees bY 1% and increasing the upfront fee by £100.

▪ First joined the business as a junior sale and lettings negotiator. Arranging viewings, calling out on database and getting deals.

▪ Promoted to senior sales and lettings Negotiator within 6 months. Other duties included approaching gumtree landlords, and actioning task lists.

▪ Became assistant branch manager in the Brixton branch, taking on new landlords and vendors. Actioning and processing newlets and sales. Dealing with yearly renewals.

▪ Branch Manager in new office (Streatham) driving small team towards targets.

▪ Branch Manager in Brixton motivating team of 4/5 negotiators to exceed yearly targets of

£1million.

▪ Currently working part time floating between all branches, Covering absences, ranging from Branch manager, filing in negotiating where possible, and renewals

▪ Managing a portfolio of regular clients for this stationery and office products supplier to medium to large businesses

▪ Managing the Ipswich area and generating new business while maintaining existing accounts

▪ Visiting clients on a monthly basis to discuss changes and promote additional sales

▪ Succeeded in turning the area around from negative to positive

▪ Subsequently moved to London with responsibility for clients in the EC2A area

▪ Recruited as Personal Assistant to the Managing Director in London

▪ Providing administrative support including arranging meetings, diary management, organising international travel and filtering incoming telephone call

▪ Processing Expenses

▪ Arranging and attending business functions

▪ Role expanded into a New Business Executive, which included managing individual pension cases and sourcing new business

▪ Dealing with Insolvency Practitioners

▪ Managing all post and dealing with all department telephone calls

▪ Issuing new correspondence

▪ Organising networking events

▪ Reconciling bank statements