Misti Warboys
London,Bromley
Summary
Results-oriented General Manager with a strong background in operations management and financial analysis in the hospitality sector. Enhanced service quality and profitability through effective budget control and inventory management. Led teams in high-pressure environments, optimising staffing and elevating customer satisfaction.
Overview
1
1
Certification
5
5
years of professional experience
Work History
General Manager
Interpub LTD
02.2022 - Current
- Controlled budget and financial performance, closely monitoring expenditure and revenue to meet targets and drive profitability.
- Analysed financial reports to monitor restaurant performance, identifying areas for cost reduction and revenue enhancement.
- Led daily operations in fast-paced bar and hostel, ensuring seamless service through effective oversight of front and back of house activities.
- Conducted regular staff meetings to communicate targets, share feedback, and discuss strategies for continuous improvement.
- Coordinated staff schedules to optimise coverage during peak times, balancing workload and minimising overtime costs.
- Managed inventory levels to prevent stockouts and excess, conducting regular audits for accuracy and efficiency.
- Monitored maintenance and repair of restaurant facilities, maintaining a clean and inviting environment for customers.
Assistant Manager
Urban Pubs and Bars
11.2022 - 02.2023
- Oversaw daily operations, including opening and closing procedures, to ensure smooth running of the premises.
- Managed team rotas effectively, guaranteeing optimal staffing levels during peak hours to maintain service quality.
- Trained staff in delivering first-class service for exceptional customer feedback.
- Addressed customer complaints with empathy and efficiency, resolving issues to maintain high satisfaction levels.
- Built and nurtured positive working environments, reducing staff turnover and retaining strong front-of-house teams.
Assistant Manager
Livelyhood
05.2021 - 11.2022
- Managed team rotas effectively, guaranteeing optimal staffing levels during peak hours to maintain service quality.
- Handled customer complaints with care and professionalism, quickly identifying resolutions to minimise disruption to positive experiences.
- Oversaw cash handling procedures, including banking and safe management, to ensure financial security.
Education
Thomas Tallis Sixth Form
London, ENG01-2010
GCSEs -
Thomas Tallis Secondary School
London01-2008
Skills
- Financial analysis
- Budget management
- Operations management
- Inventory management
- Inventory control
- Operational oversight
- Team leadership
- Customer service
Certification
- Personal Licence
Timeline
Assistant Manager
Urban Pubs and Bars
11.2022 - 02.2023
General Manager
Interpub LTD
02.2022 - Current
Assistant Manager
Livelyhood
05.2021 - 11.2022
Thomas Tallis Sixth Form
GCSEs -
Thomas Tallis Secondary School