MISTI ALMINA TURGUT
Liverpool,merseyside
Summary
A hardworking, friendly and reliable individual with experience in customer service, hospitality, retail, care and tourism. Enjoys meeting new people, working as part of a team and helping others. Fluent in English and Turkish, with good communication and people skills. Always happy to learn new things, take on different responsibilities and try new challenges. Open to all types of work, with a willingness to learn, develop new skills and gain experience in different areas. Adaptable, organised and quick to learn, with a positive attitude and a strong work ethic.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Restaurant Hostess
Piano resturaunt
Fethiye , Turkiye
06.2026 - 10.2026
- Greeted guests upon arrival, providing a warm welcome and guiding them to their tables.
- Welcomed new customers with a friendly smile and offered seating options. and offered immediate seating assistance.
- Seated guests in appropriate sections, rotating sections to avoid overwhelming servers.
- Managed waiting list and communicated information to guests about availability of tables, providing exceptional customer service.
- Checked on guests throughout meals to determine guests needs, drink or food orders, complaints or changes required.
- Proactively engaged with guests to confirm satisfaction with service, food and drinks.
- Handled customer complaints politely and professionally, escalating complex complaints to managers for assistance.
- Reset tables between guests to maintain professional dining space and minimise service delays.
Online Sales Assistant
national friendly
03.2026 - 07.2026
- Identified customer needs through effective questioning and recommended appropriate products.
- Developed and maintained positive relationships with customers, fostering loyalty and repeat business.
- Achieved company targets by implementing successful sales strategies.
- Consistently achieved or surpassed sales targets.
- Assessed customer needs and feedback to improve operations, processes and services.
- Coordinated with the dispatch team to guarantee timely and accurate delivery of online purchases.
Restaurant Staff (Zero-hour Contract)
alikos
Liverpool
03.2025 - 12.2025
- Took customer orders, served food and drinks, and ensured overall customer satisfaction
- Provided professional and friendly service in a fast-paced restaurant environment
- Handled cash and card transactions using a POS system
- Received training in bar operations for efficient drink service, including drink preparation and responsible alcohol service
- Maintained cleanliness and reset tables between guests
- Adapted quickly to flexible schedules and shift changes
Retail Assistant
Max Spielmann
12.2024 - 01.2025
- Assisted customers with photo printing services, passport photos, and personalised products, ensuring high satisfaction and repeat business
- Resolved customer queries and concerns calmly and professionally, enhancing customer loyalty and trust
- Managed point-of-sale transactions and handled cash responsibly, contributing to accurate financial reporting
- Ensured smooth operation of digital photo kiosks and printing equipment
- Maintained a clean, welcoming, and organised store environment
Support Worker
transition care
liverpool , uk
12.2023 - 08.2024
- Delivered compassionate one-to-one support to individuals with varying care needs
- Assisted with daily routines including hygiene, meals, and mobility
- Promoted independence while ensuring safety and well-being
- Maintained accurate care documentation and followed safeguarding procedures
- Exhibited patience while assisting clients with their care needs, empathy, and strong communication skills
Customer Service Assistant – Cruise Terminal (Work Placement)
Salerno
06.2024 - 07.2024
- Assisted international passengers during embarkation and disembarkation
- Provided multilingual support and tourist information to visitors
- Ensured smooth passenger flow while working with cruise staff and terminal security
- Represented the terminal professionally in a busy, high-traffic environment
Education
Level 3 Diploma - Travel and Tourism
City of Liverpool College
Liverpool Skills
- Customer Service & Communication
- Hospitality, Food Service & Bar Service
- Cash Handling & POS Systems
- Time Management & Organisation
- Team Collaboration
- Multilingual Communication
- Problem Solving
- Conflict Resolution
- Care & Support Work
- Tourism Industry Knowledge
- Fast Learner & Adaptability
- Table service
- Calm under pressure
- Public speaking
Languages
English – Fluent
Turkish – Near-fluent
Timeline
Restaurant Hostess
Piano resturaunt
06.2026 - 10.2026
Online Sales Assistant
national friendly
03.2026 - 07.2026
Restaurant Staff (Zero-hour Contract)
alikos
03.2025 - 12.2025
Retail Assistant
Max Spielmann
12.2024 - 01.2025
Customer Service Assistant – Cruise Terminal (Work Placement)
06.2024 - 07.2024
Support Worker
transition care
12.2023 - 08.2024
Level 3 Diploma - Travel and Tourism
City of Liverpool College