Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Miss Shivani Shivani

London,United Kingdom

Summary

Customer-focused professional with strong communication and organizational skills. Experienced in managing front desk operations, handling calls, and providing exceptional service to visitors and clients. Proficient in using office software and maintaining welcoming environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Sales Manager

Betfred
Aldgate East, London
03.2024 - Current
  • Resolved complex customer requests to enhance overall satisfaction.
  • Oversaw budget management and monitored expenses to ensure departmental profitability.
  • Implemented responsible gambling practices to promote safe gaming behaviours.
  • Conduct age verification checks to ensure compliance with legal gambling age requirements.

Front End Assistant

Chaistreet
Cardiff, Wales
04.2024 - 07.2024
  • Organised and displayed items in visually appealing manner.
  • Assisted customers with wide selection of products and services.
  • Handled customer returns, refunds and exchanges at customer service desk.
  • Opened and closed store by completing security, cleaning and financial checklists.
  • Trained new staff on shop procedures, till operation, and customer service excellence.

Cashier Assistant

Fashion Factory
Karnal, India
08.2022 - 12.2023
  • Processed payments by cash, cheque, or card to complete transactions.
  • Maintained clean, tidy and organised checkout areas.
  • Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
  • Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.

Education

Master of Science - Masters In Advanced Computer Science

Cardiff Metropolitan University
Cardiff
01-2025

Certificate of Higher Education - Bachelor Of Computer Science

Kurukshetra University
Kurukshetra
01-2022

Skills

  • Customer relationship management
  • Target achievement
  • Product knowledge
  • Lead generation
  • Microsoft Excel
  • Customer service
  • Cash handling
  • Multi-tasking

Certification

  • Certificate of excellence in State Level Competition
  • National Level Online poster making Certificate
  • State level PowerPoint Presentation certificate
  • Customer Service Excellence Certificate

Timeline

Front End Assistant

Chaistreet
04.2024 - 07.2024

Assistant Sales Manager

Betfred
03.2024 - Current

Cashier Assistant

Fashion Factory
08.2022 - 12.2023

Master of Science - Masters In Advanced Computer Science

Cardiff Metropolitan University

Certificate of Higher Education - Bachelor Of Computer Science

Kurukshetra University
Miss Shivani Shivani