Miss Leigh Watkinson
Ware,Hertfordshire
Summary
I am a reliable and experienced Service Administrator with over 17 years of continuous experience in a busy dealership environment. I have a strong background in customer service, administration, and team support. I’m confident on the phone, organised, and used to working to tight deadlines — especially when handling Motability bookings and service plans. I also support the Sales Team when needed and have experience selling service plans to customers.
Overview
23
23
years of professional experience
7
7
years of post-secondary education
Work history
Service Administrator
Marshall Volkswagen
Loughton, Essex
05.2007 - Current
- Job card preparation for the Service Team
- Checking for recalls
- Raising DISS reports
- Liaising with Parts Department to organise Parts required for each job.
- Arrange jobs for each day for Service Advisor Team with a daily job sheet.
- Contact customers to make bookings through LEAD Inbox & keep up to date.
- Contact Motability customers to make bookings for due Service/MOT’s within strict time frame.
- Answer phones and advise customers info required.
- Make bookings.
- Check eligibility for Service Plans & All In Plans for customers already booked in.
- Sell Service Plans & All In Plans to customers.
- Assisting Sales Department with job cards for car preparation.
Cashier
Jennings the Bookmakers
Cheshunt, Hertfordshire
02.2004 - 05.2007
- Balanced till at end of day, maintaining accurate records.
- Communicated product information to customers, driving informed purchases.
- Collaborated closely with store management for daily operations success.
- Packaged customer items carefully, ensuing merchandise safety.
Bar Manager
The Victoria Pub
Cheshunt, Hertfordshire
09.2002 - 02.2004
Education
GCSEs - Various
Haileybury Turnford School
Cheshunt 09.1995 - 06.2000
BTEC - Music
Hertford Regional College
Cheshunt, Hertfordshire 09.2000 - 07.2002
Skills
- Administration
- Trustworthy
- Team Player
- Time Management
- Loyal
- Organised
Affiliations
- Socialising with Family & Friends
- Festivals
- Concerts
- Theatre
- Music
References
References available upon request.
Timeline
Service Administrator
Marshall Volkswagen
05.2007 - Current
Cashier
Jennings the Bookmakers
02.2004 - 05.2007
Bar Manager
The Victoria Pub
09.2002 - 02.2004
BTEC - Music
Hertford Regional College
09.2000 - 07.2002
GCSEs - Various
Haileybury Turnford School
09.1995 - 06.2000
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