Hollie Townsend
Staffordshire
Summary
I am a highly motivated, time-managed Master’s graduate in the neuroscience field, with experience in the agricultural sector of laboratory work. I wish to venture into the drug discovery sector, as I have a keen interest in improving the lives of others through advances in medication. I have a Merit in Clinical Cognitive Neuroscience, and would like to take my skills into the working world. In my career, I wish to go far beyond what we already know, and find new ways to target existing loopholes in drug discovery.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work history
Nightshift Laboratory Technician
National Milk Records plc
Wolverhampton, Staffordshire
10.2022 - Current
- Sample registration for both samples from farms and from industry customers.
- Maintained a clean and hygienic work area, reducing the risk of cross-contamination.
- Prepared and sterilised lab equipment, ensuring all instruments were ready for use.
- Collaborated proactively with team members, fostering a harmonious work environment.
- Completed thermoduric heat treating, testing and reading of 3M petrifilm plates.
- Trained colleagues in areas such as: Sample registration, thermoduric testing and chemical preparation using SOPs.
- Set up and operated Fossmatic machinery; testing for fats, proteins, lastose, cells and FPD.
- Set up and operated cryoscope apparatus to test water content in milk.
- Followed SOPs at all times to ensure correct procedure and safety.
- Performed antibiotics testing using Delvotest plates for tanker samples on behalf of buyers.
- Waste disposal of samples, including disposal of clinical waste.
- Chemical preparation for machine operation.
- Quality control through checking sample registration work conducted by colleagues.
Domiciliary Care Assistant
Nationwide Care Services
Kidderminster, Worcestershire
07.2022 - 10.2022
- Increased client satisfaction by providing companionship and emotional support.
- Prepared nutritious meals for improved client health.
- Assisted with mobility exercises, promoting independence for clients.
- Liaised closely with multi-disciplinary teams to improve patient outcomes. Including, but not limited to: 111, Paramedics, Clinicians.
- Upheld high levels of confidentiality in line with GDPR data protection regulations.
- Managed medication schedules to ensure correct dosage at appropriate times.
- Ensured comfort for patients, demonstrating empathy and understanding.
- Cooked meals to meet diverse dietary requirements.
Laboratory Assistant
Kelly Services
Wolverhampton, Staffordshire
04.2022 - 04.2022
- Improved work environment cleanliness by organising waste disposal schedules regularly.
- Waste disposal of samples.
- Sample registration of herds on behalf of farmers to send for tests such as: pregnancy, BVD, IBR, Schmallenberg, Salmonella.
- Handled samples in line with strict laboratory procedures using appropriate PPE.
Cleaner, to 'Float'
Liberty Holdings Ltd
Wychbold, Worcestershire
07.2020 - 04.2022
- Secured premises at end of shift, ensuring safety of all areas. Also unlocked areas for centre opening times.
- Handled complaints and membership queries in person, over the phone and via email. Also dealt with membership sign ups and ensured all processing of personal data was completed in accordance with GDPR.
- Cleaned both the leisure centre and the surrounding Air BnBs. Performed quality checks on the work of colleagues before customers could check in.
- Gave adhoc tours of the centre to prospective members, and ensured full knowledge of each department so that customers could leave fully informed.
- Booked in spa customers to treatments and spa days, as well as members into classes.
- Trained new employees in the spa, reception and cleaning areas.
Casual Fitness Instructor
Places for People Leisure
Kidderminster, Worcestershire
09.2019 - 10.2020
- Conducted regular equipment checks ensuring all was in proper working order, increasing overall safety standards in the gym area.
- Enhanced understanding of body mechanics amongst clients through simple explanations of each exercise's benefits and risks.
- Encouraged consistency in workouts by creating an encouraging atmosphere where everyone felt comfortable and motivated..
- Created MOVE sessions to introduce members to exercises pertaining to their goals.
- Opening and closing of the gym area, ensuring the area is safe and secure.
- Performed gym inductions to new members; highlighting the safe use and demonstrating safe range of movement for specific equipment.
Crew Member
McDonald's
Kidderminster, Worcestershire
01.2018 - 08.2019
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations in accordance with COSHH.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
Education
Master of Science - Clinical Cognitive Neuroscience
Sheffield Hallam University
Sheffield 10.2020 - 03.2023
Bachelor of Science - Psychology
University of Worcester
Worcester 09.2017 - 07.2020
A-Levels - English Language and Literature, Psychology, Sociology
King Charles 1 School
Kidderminster, Worcestershire 09.2015 - 07.2017
GCSEs - English Language, English Literature, Art, Psychology, Maths, Biology, Chemistry, Physics, History
King Charles 1 School
Kidderminster, Worcestershire 09.2013 - 07.2015
Skills
- Cryoscopy
- Thermoduric Testing
- Antibiotic Testing
- Hazardous material compliance
- Chemical handling safety
- Specimen preparation
- LIMS system
- SOP compliance
- Cross-departmental teamwork
- Laboratory equipment maintenance
- Attention to Detail
- Strategic planning
- Quality Assurance
- Multi-tasking
- Self-discipline
- Time keeping
- Effective decision-maker
Affiliations
- Painting
- Reading
- Hiking
Languages
English
Native
Accomplishments
In February 2025, I completed the 56 Miles for February challenge, and raised £200 for the mental health charity Mind.
Timeline
Nightshift Laboratory Technician
National Milk Records plc
10.2022 - Current
Domiciliary Care Assistant
Nationwide Care Services
07.2022 - 10.2022
Laboratory Assistant
Kelly Services
04.2022 - 04.2022
Master of Science - Clinical Cognitive Neuroscience
Sheffield Hallam University
10.2020 - 03.2023
Cleaner, to 'Float'
Liberty Holdings Ltd
07.2020 - 04.2022
Casual Fitness Instructor
Places for People Leisure
09.2019 - 10.2020
Crew Member
McDonald's
01.2018 - 08.2019
Bachelor of Science - Psychology
University of Worcester
09.2017 - 07.2020
A-Levels - English Language and Literature, Psychology, Sociology
King Charles 1 School
09.2015 - 07.2017
GCSEs - English Language, English Literature, Art, Psychology, Maths, Biology, Chemistry, Physics, History
King Charles 1 School
09.2013 - 07.2015
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