Miss Bukki Agunbiade
Plymouth
Summary
To obtain a position in human resourcing, counseling or case management that will utilize my education, interpersonal, administrative skills and experience to support organizational objectives.
Overview
2
2
years of professional experience
Work History
Customer Service Officer/Administrative Assistant to the Director
LIVEWATER INC LTD
10.2022 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Provided primary customer support to EU and UK customers.
- Spearheaded cross-functional initiatives to improve overall customer experience across multiple touchpoints within the organization.
Assistant Psychology
Eating Disorder Service
07.2023 - 03.2024
- Conducting standardized and semi-structured interviews, administering, and interpreting psychological tests, and formulating diagnoses based on DSM-5 criteria.
- Providing individual and group therapy utilizing evidence-based approaches like CBT, MBCT and DBT.
- Maintaining accurate records of client care and reporting any changes in their condition to the appropriate healthcare professionals.
- Developing and implementing individualized treatment plans, facilitating support groups, and collaborating with the multidisciplinary team, and other professionals to ensure holistic care. These efforts have resulted in improved patient outcomes and lower readmission rates.
Mental Health Volunteer
Livewell Southwest
10.2023 - 01.2024
- Assisted in coordinating community-based support groups aimed at providing ongoing assistance for individuals and families affected by mental illness.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health care.
- Contributed to the development of group therapy sessions focused on enhancing social skills and interpersonal relationships among participants.
- Assisted therapists in creating personalized treatment plans for clients, leading to better overall mental health outcomes.
- Improved mental health awareness within the community through participation in educational outreach events and workshops.
- Offered guidance on time management and goal-setting techniques designed to improve overall functioning for clients struggling with daily life demands due to mental health concerns.
- Mentored new volunteers within the organization, sharing valuable insights gained from personal experiences as a Mental Health Volunteer.
Education
Master of Science - Clinical Psychology
University of Plymouth
Plymouth, United Kingdom08.2023
Bachelor of Science - Psychology
Obafemi Awolowo University
Nigeria04.2018
Skills
- Active Listening
- Computer Proficiency
- Critical Thinking
- Customer Relations
- Customer Relationship Management (CRM)
- Administrative Support
- Employee Development
- Problem Resolution
- Live chat support
- Recordkeeping strengths
- Building rapport
Accomplishments
- Eating Disorders Awareness Florence Academy 2022.
- Arts in Medicine 2022, Arts in Medicine Fellowship.
- Rational Emotive Behavioral Therapy (REBT) 2021,The Sunshine Series.
- The Professional Counseling Diploma Udemy 2020.
- Emotional Intelligence, MindOwl 2020.
- Psychological First Aid , Coursera 2018.
Skills
*Good listener *Supportive *Detail oriented *Able to work independently *Disciplined *Excellent verbal and written communication *Great interpersonal skill *Great Networking skill.
Affiliations
- British Psychological Society
Timeline
Mental Health Volunteer
Livewell Southwest
10.2023 - 01.2024
Assistant Psychology
Eating Disorder Service
07.2023 - 03.2024
Customer Service Officer/Administrative Assistant to the Director
LIVEWATER INC LTD
10.2022 - Current
Master of Science - Clinical Psychology
University of Plymouth
Bachelor of Science - Psychology
Obafemi Awolowo University
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