Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kacie Varley

Exeter,Devon

Summary

Proficient in customer-facing roles requiring effective communication and multitasking. Over one year of experience in front-of-house positions, demonstrating high standards in fast-paced environments. Skilled in maintaining exceptional customer service while efficiently resolving issues, ensuring positive experiences for all clients.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Waitress, Bartender, Hostess

Marston's
Exeter, Devon
01.2025 - Current

I have multiple roles in this job, which I must execute simultaneously to a high standard every shift. Having worked for over a year in this position, I am able to complete all the tasks necessary, with discussions of advancing to a Team Leadership position.

  • Greeted and seated guests in a fast-paced bar and restaurant environment.
  • Managed reservations and handled incoming phone inquiries efficiently.
  • Performed waitress and bartender duties, ensuring prompt service and customer satisfaction.
  • Cleaned and reset dining areas to maintain a welcoming atmosphere.
  • Coordinate large events with all requests fulfilled
  • Communicated effectively with customers to address needs and enhance comfort.
  • Executed money management tasks while providing high-quality orders.
  • Conducted stock management, security checks, and thorough cleaning after closing.
  • Collaborated within a team, demonstrating strong communication and organizational skills.

Domestic and Commercial Housekeeper

ACF Cleaning
Multiple Sites, Cornwall
06.2023 - 09.2023
  • Executed chemical cleaning protocols to uphold high standards in holiday-home-style properties.
  • Maintained exceptional work quality while engaging with the public at commercial sites and large venues.
  • Demonstrated strong communication skills while collaborating in a team environment.
  • Performed independently, ensuring professionalism and attention to detail.
  • Restocked facilities and reported faults to maintain cleanliness and functionality.
  • Handled customer belongings and personal requests with care and respect.
  • Consistently presented a professional appearance as a uniformed representative of the company.
  • Adapted to challenges beyond control to ensure spotless environments and exceptional hygiene standards.

Education

NVQ Level 2 - Music Performance and Production

City College Plymouth
Plymouth, PLY
2024

GCSEs -

Liskeard School and Community College
Liskeard, LSK
2023

Skills

  • Communication in all areas
  • Call handling
  • Multitasking, prioritisation, and time management
  • Event coordination
  • Friendly customer service
  • Complaint resolution
  • Health and safety procedures
  • Reservation-taking and organisation
  • Client hospitality
  • Professional and smart presentation

Certification

  • Food Safety Awareness Level 2 Certification
  • Disability Confidence Certified
  • CPD Certified Unconscious Bias course

All courses endorsed by the Institute of Hospitality

References

Available upon request.

Timeline

Waitress, Bartender, Hostess

Marston's
01.2025 - Current

Domestic and Commercial Housekeeper

ACF Cleaning
06.2023 - 09.2023

NVQ Level 2 - Music Performance and Production

City College Plymouth

GCSEs -

Liskeard School and Community College
Kacie Varley