Hi, I’m
Mishkat Elsayed
Administration
Dubai ,UAE
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
years of professional experience
3
years of post-secondary education
2
Languages
Work History
MeshoFasionDubai, UAE
Founder, Business Owner and Fashion Designer
07.2013 - 10.2019
Job overview
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Create and visualize the ideas and produce the designs
- Create ready to wear collections for different occasions
- Work with others to develop products to meet a brief
EtisalatAjman, UAE
Customer Service Agent
03.2010 - 10.2011
Job overview
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Responded to customer calls and emails to answer questions about products and services.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Herms Company Dubai , UAE
Office Administrator
07.2007 - 11.2009
Job overview
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
Dubai TVDubai , UAE
Human Resources Intern
06.2005 - 12.2006
Job overview
- Worked with HR team to coordinate company events.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Developed strong written and verbal communication skills.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Updated and maintained employee records to respond quickly to requests for information.
Education
Ajman University Ajman
Diploma from Business Administration
09.1998 - 07.2001
Skills
Documentation and reporting
Customer Relations
Microsoft Office Suite proficiency
Exemplary work ethic
Outstanding communication skills
Service-oriented self-starter
Creative problem solving
Timeline
Founder, Business Owner and Fashion Designer
MeshoFasion
07.2013 - 10.2019
Customer Service Agent
Etisalat
03.2010 - 10.2011
Office Administrator
Herms Company
07.2007 - 11.2009
Human Resources Intern
Dubai TV
06.2005 - 12.2006
Ajman University
Diploma from Business Administration
09.1998 - 07.2001