Mishal Zareen
Glassgow,UK
Summary
I am a motivated, responsible, hard working individual with a strong interest in building a career in administration and office management.
Dynamic and adaptable professional with a strong foundation in customer service and problem solving. Proficient in Excel, communication, and time management, ensuring efficient multitasking and effective teamwork. Committed to leveraging skills in a collaborative environment to drive organisational success.
Experienced Crew Trainer focused on maximising team success by providing new members with optimal training and support. Possessing current Food Hygiene certificate and extensive knowledge of food safety, cleaning and sanitising procedures.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Customer service representative
Enigma Solutions
Lahore, Punjab
2018.01 - 2022.04
- Assisted customers in making informed decisions by providing detailed product information.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Streamlined processes through efficient record keeping.
- Utilised problem-solving skills to address client queries efficiently.
- Enhanced team productivity through effective collaboration and communication.
- Delivered telesales scripts clearly to engage callers with relevant service information.
- Ordered prompt product dispatch to meet business delivery timeframes.
Crew trainer
McDonald's
Glasgow, South Lanarkshire
2023.11 - Current
- Improved employee retention rates by setting clear expectations during initial training period.
- Developed detailed training manuals, increasing overall crew understanding of procedures.
- Maintained health and safety regulations with regular training updates to the crew.
- Facilitated open communication channels to ensure smooth operation flow amongst team members.
- Conducted regular knowledge assessments, ensuring continual improvement in task execution.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Recruited and trained high-performing team members to deliver faultless customer care.
Central Mosque
Volunteer Teacher
Glasgow, South Lanarkshire
2025.05 - 2026.04
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Collaborated with colleagues to plan cross-curricular activities involving Islamic Studies, fostering holistic learning.
- Provided pastoral care for students, promoting overall wellbeing.
- Prepared and delivered engaging lesson plans to stimulate interest in Islamic history.
Engineer
IT propellers
lahore, PK
2021.11 - 2023.09
- ROR Developer
- Achievements/Tasks
- Cashnow Middleware: work on rails and this is middlewareproject clients fetch the vendors and after fetching the vendors they can fetch the documents of vendors manage the all documents.
- Maintained comprehensive knowledge of products to provide informed suggestions.
- Identified client needs with precision, enhancing product recommendation accuracy.
- Improved complaint resolution time by efficiently handling customer grievances.
- Advised clients on relevant insurance for maximised investment security.
- Updated clients on new financial products for improved investment possibilities.
- Assisted clients in understanding complex financial processes, boosting their confidence in our services.
Education
BS - Computer Science
Superior University
Lahore 2016.11 - 2020.07
Master of Science - Big data
University of Stirling
Stirling 2023.09 - 2025.06
Skills
- Excel
- Customer Service
- Adaptability
- Communication
- Time Management
- Team Work
- Problem Solving
- Multitasking
Timeline
Central Mosque
Volunteer Teacher
2025.05 - 2026.04
Crew trainer
McDonald's
2023.11 - Current
Master of Science - Big data
University of Stirling
2023.09 - 2025.06
Engineer
IT propellers
2021.11 - 2023.09
Customer service representative
Enigma Solutions
2018.01 - 2022.04
BS - Computer Science
Superior University
2016.11 - 2020.07