MISHAEL KWASI OBAH
London
Summary
Meticulous IT engineer maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems. As a highly motivated and versatile professional with a strong background in both IT and sales, I offer a unique blend of technical expertise and exceptional sales acumen with over 9 years of experience in the industry.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Sales Assistant
Fairsolution MarketinD, Ormomd Street Children Hospital
London
06.2023 - Current
- Direct marketing
- Brand Ambassador for Great
Application Support Engineer
Airteltigo Ghana
07.2018 - 06.2023
- Managing all incident requests from employees and subscribers
- Maintaining availability of all IT systems i.e
- Applications, Databases and Servers
- Training staff to use new IT systems
- Assist sales personnel to achieve their KPI.
RETAIL ASSOCIATE
NAFANA AGRO PROCESSING COMPANY LTD
07.2005 - 01.2022
- Packaging and sales of Cashew nuts
- Supply Cashew nuts to retail shops.
IT Support Engineer
I.T. SPOC Western
01.2015 - 06.2018
- Western Central Zone, Airtel Ghana
- Monitored and maintained computer systems and networks
- Managed all network and application requests, in-house and remotely
- Troubleshooting systems, network problems, diagnosing and solving hardware or software faults
- Supported the roll-out of new applications
- Monitored the success of IT solutions.
Team lead I.T. Engineer
Global Information Technology Solutions
06.2012 - 12.2014
- Prepared technical proposals
- Executed all IT deals won
- E.g
- Airtel IP Telephony Project.
Data Security Agent
02.2012 - 06.2012
- M cOGENT
- Data entry and biometric registration of government employees nationwide.
Network Systems Support Officer
Ministry of Education
10.2010 - 08.2011
- Configured routers, switches and other network equipment
- Troubleshooting and monitored the Ministry’s LAN, WAN, Wireless and internet connectivity issues
- Trained staff to use new IT systems
- Performed installation and configuration of servers; web servers, DHCP servers, etc
- On both Windows and Linux machines
- Member of the team that reviewed proposals of companies for ICT projects in schools.
Network engineer
Premium Technologies
06.2010 - 08.2010
- Member of the team that setup a WiMAX technology for CHIRANO GOLD MINES
- Member of the team that setup VoIP connectivity for the Festival Train at Cape Coast for live transmission on TV3 and for Joy FM Old School Reunion for live transmission on MultiTV
- Assisted with the configuration and setup of Virtual Private Network (VPN) for Opportunity International Savings and Loans Limited between their Accra and Nkawkaw branches.
I.T. Support officer
06.2009 - 08.2009
- Vodafone ghana
- Configured and setup new computers at the headquarters and Accra branches
- Installed required software for staff
- Assigned users to the company’s domain group
- 2
Education
CCNA AND CCNP (ROUTING & SWITCHING -
IPGATES GOA
BSc. - Information Technology
Ghana Telecom University College
09.2006 - 05.2010
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Prempeh College
09.2002 - 05.2005
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09.1999 - 05.2002
Skills
System deployment monitoring
Remote support
System Analysis
Troubleshooting and resolution
TCP/IP protocol
Switches and routers
Technical Analysis
Desktop support
Technical issues analysis
Technical Support
Windows 10
Java Full Stack
Network diagnostics
Issue troubleshooting
Technical documents comprehension
Account management
Customer service expert
Application support
Business Development
Staff education and training
Timeline
Sales Assistant
Fairsolution MarketinD, Ormomd Street Children Hospital
06.2023 - Current
Application Support Engineer
Airteltigo Ghana
07.2018 - 06.2023
IT Support Engineer
I.T. SPOC Western
01.2015 - 06.2018
Team lead I.T. Engineer
Global Information Technology Solutions
06.2012 - 12.2014
Data Security Agent
02.2012 - 06.2012
Network Systems Support Officer
Ministry of Education
10.2010 - 08.2011
Network engineer
Premium Technologies
06.2010 - 08.2010
I.T. Support officer
06.2009 - 08.2009
BSc. - Information Technology
Ghana Telecom University College
09.2006 - 05.2010
RETAIL ASSOCIATE
NAFANA AGRO PROCESSING COMPANY LTD
07.2005 - 01.2022
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Prempeh College
09.2002 - 05.2005
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09.1999 - 05.2002
CCNA AND CCNP (ROUTING & SWITCHING -
IPGATES GOA