Mishaal Mohammed
Newcastle Upon Tyne,Tyne And Wear
Summary
Customer-focused professional with over three years of experience in hospitality and customer service environments. Experienced in handling customers, resolving queries, processing payments, and working effectively in fast-paced settings. Strong communication and teamwork skills with a proven ability to deliver high standards of service and support daily operations.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Crew member
Five Guys
Newcastle Upon Tyne, Type and wear
2026.03 - Current
- Deliver excellent customer service in a fast-paced environment
- Assist customers with orders and enquiries
- Operate POS systems and handle payments accurately
- Maintain cleanliness and service standards
- Support team members during busy periods
Team leader
Burger Drop
Sunderland, Tyne and Wear
2025.04 - 2026.03
- Supervised staff during busy service periods
- Handled customer complaints and queries
- Supported training and onboarding of new staff
- Managed cash handling and daily operations
- Ensured smooth service and team coordination
Supervisor
Heavenly Desserts
Newcastle Upon Tyne, Tyne and Wear
2024.06 - 2025.04
- Managed daily operations and customer service delivery
- Supervised and trained staff members
- Handled customer feedback and complaints
- Managed stock and assisted with reporting
- Maintained high service and hygiene standards
Team member
Heavenly Desserts
Newcastle Upon Tyne, Tyne and Wear
2024.01 - 2024.06
- Provided customer service in a busy restaurant environment
- Processed orders and payments using POS systems
- Supported kitchen and front-of-house operations
- Maintained cleanliness and organisation
Education
Bachelor of Science - Cyber Security
Northumbria University
Newcastle upon Tyne 2023.01 - 2026.05
Skills
- Customer Service & Customer Care
- Complaint Handling & Resolution
- Communication & Active Listening
- Sales & Upselling
- Cash Handling & Payment Processing
- Point of Sale (POS) Systems
- Team Leadership & Staff Training
- Problem Solving
- Time Management
- Stock Control & Inventory Management
- Working Under Pressure
- Health & Safety Compliance
Certification
- Promoted to Supervisor within 6 months at Heavenly Desserts
- Improved service standards contributing to 5-star hygiene rating
- Trained and supported new staff members
- Recognised for strong customer service performance
References
References available upon request.
Timeline
Crew member
Five Guys
2026.03 - Current
Team leader
Burger Drop
2025.04 - 2026.03
Supervisor
Heavenly Desserts
2024.06 - 2025.04
Team member
Heavenly Desserts
2024.01 - 2024.06
Bachelor of Science - Cyber Security
Northumbria University
2023.01 - 2026.05