Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
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Mishaal Mohammed

Newcastle Upon Tyne,Tyne And Wear

Summary

Customer-focused professional with over three years of experience in hospitality and customer service environments. Experienced in handling customers, resolving queries, processing payments, and working effectively in fast-paced settings. Strong communication and teamwork skills with a proven ability to deliver high standards of service and support daily operations.

Overview

2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Crew member

Five Guys
Newcastle Upon Tyne, Type and wear
03.2026 - Current
  • Deliver excellent customer service in a fast-paced environment
  • Assist customers with orders and enquiries
  • Operate POS systems and handle payments accurately
  • Maintain cleanliness and service standards
  • Support team members during busy periods

Team leader

Burger Drop
Sunderland, Tyne and Wear
04.2025 - 03.2026
  • Supervised staff during busy service periods
  • Handled customer complaints and queries
  • Supported training and onboarding of new staff
  • Managed cash handling and daily operations
  • Ensured smooth service and team coordination

Supervisor

Heavenly Desserts
Newcastle Upon Tyne, Tyne and Wear
06.2024 - 04.2025
  • Managed daily operations and customer service delivery
  • Supervised and trained staff members
  • Handled customer feedback and complaints
  • Managed stock and assisted with reporting
  • Maintained high service and hygiene standards

Team member

Heavenly Desserts
Newcastle Upon Tyne, Tyne and Wear
01.2024 - 06.2024
  • Provided customer service in a busy restaurant environment
  • Processed orders and payments using POS systems
  • Supported kitchen and front-of-house operations
  • Maintained cleanliness and organisation

Education

Bachelor of Science - Cyber Security

Northumbria University
Newcastle upon Tyne
01.2023 - 05.2026

Skills

  • Customer Service & Customer Care
  • Complaint Handling & Resolution
  • Communication & Active Listening
  • Sales & Upselling
  • Cash Handling & Payment Processing
  • Point of Sale (POS) Systems
  • Team Leadership & Staff Training
  • Problem Solving
  • Time Management
  • Stock Control & Inventory Management
  • Working Under Pressure
  • Health & Safety Compliance

Certification

  • Promoted to Supervisor within 6 months at Heavenly Desserts
  • Improved service standards contributing to 5-star hygiene rating
  • Trained and supported new staff members
  • Recognised for strong customer service performance

References

References available upon request.

Timeline

Crew member

Five Guys
03.2026 - Current

Team leader

Burger Drop
04.2025 - 03.2026

Supervisor

Heavenly Desserts
06.2024 - 04.2025

Team member

Heavenly Desserts
01.2024 - 06.2024

Bachelor of Science - Cyber Security

Northumbria University
01.2023 - 05.2026
Mishaal Mohammed