Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Mishaal Mobeen

Barking ,City of London

Summary

Motivated and customer-focused professional with over 1.5 years of experience in both call center and hospitality environments. Proven ability to handle high-volume customer interactions with professionalism, empathy, and efficiency. Skilled in managing inbound calls, resolving complaints, and providing exceptional front-of-house service in busy restaurant settings. Excellent communication, multitasking, and problem-solving abilities with a strong commitment to customer satisfaction and team success.

Overview

2
2
years of professional experience
2024
2024
years of post-secondary education

Work history

Food Hostess

Chalupa Restaurant
Lahore , Pakistan
09.2024 - 06.2025
  • Warmly greeted guests and managed seating flow during peak hours
  • Handled reservations and waitlists using digital or manual systems
  • Communicated wait times clearly and professionally to guests
  • Coordinated with servers to optimize table turnover and guest experience
  • Ensured lobby and front areas remained clean and welcoming
  • Assisted with menu presentation and answering initial guest questions
  • Tracked guest preferences and special requests for repeat visits
  • Maintained a calm and professional demeanor during busy periods

Call Centre Agent

IBEX
Lahore, Pakistan
08.2023 - 08.2024
  • Handled an average of 80–100 inbound and outbound calls per day, providing support for billing, technical issues, and general enquiries
  • Maintained a customer satisfaction rating of 95% through clear communication and effective problem-solving
  • Resolved 90% of issues during the first call (First Call Resolution)
  • Met or exceeded monthly KPIs, including call handling time, customer retention, and upselling targets
  • Logged all interactions in CRM software (Salesforce), ensuring accuracy and data protection compliance (GDPR)
  • Trained two new starters in call handling procedures and system navigation
  • Worked effectively in a high-pressure environment while maintaining a calm, professional tone

Education

Matriculation (GCSE) - Computer Science

The Educators
Lahore/Pakistan

Skills

  • Excellent communication and interpersonal skills
  • Team player with a positive attitude
  • Strong multitasking and time management abilities
  • Reliable and punctual
  • Strong work ethic and attention to detail
  • Following scripts and protocols accurately

Languages

English
Fluent
Urdu
Fluent

Timeline

Food Hostess

Chalupa Restaurant
09.2024 - 06.2025

Call Centre Agent

IBEX
08.2023 - 08.2024

Matriculation (GCSE) - Computer Science

The Educators

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Mishaal Mobeen