Mise Byrne
Lurgan, Craigavon, County Armagh,Northern Ireland
Overview
7
7
years of professional experience
Work History
Team Leader
Henderson Group
Lurgan, Armagh
10.2024 - Current
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Money control: banking, storing cash, dealing with safes, change, and changing tills.
- Responsibility for ensuring the shop is closed and locked securely at night, as well as opening the store in the morning.
- Daily office paperwork involving store sales.
- Post Office management when needed in certain stores, handling international parcels, as well as handling large sums of money, making sure counts are correct and no loss is found.
- Collaborating with other stores in the event of employee absences.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
Customer Advisor
Henderson Group
Lurgan, Craigavon
10.2019 - 10.2024
Childcare Assistant
Happy Days Nursery
RichHill, Armagh
08.2024 - 09.2024
- Monitored children movements to keep children safe from hazards each day.
- Cleaned toys and equipment to support hygienic childcare routines.
- Prepared serving and feeding meals for children as required each shift.
- Kept children engaged through games, stories, and age-appropriate films daily.
- Monitored children interactions, encouraging sharing and co-operation in safe play.
- Used soothing music and calming methods when putting children to sleep.
Health Care Assistant
NHS Trust
Craigavon, Armagh
01.2022 - 03.2023
- Assist patients with daily personal care tasks like bathing, dressing, toileting.
- Maintain accurate, up-to-date care records after each support shift.
- Keep patient areas clean and hygienic by following infection control protocols.
- Support nutrition and hydration needs by preparing meals and assisting feeding.
- Provide emotional support and companionship to improve mental wellbeing and quality of life.
- Assist patient mobility using walking transfers and mobility aids to prevent falls.
- Respond promptly to emergencies by applying first aid and notifying medical staff.
Waitress/ Bar staff
Stables Bar & Restaraunt
Lurgan, Craigavon
05.2019 - 09.2019
- Maintained daily safe hygiene and food handling standards for full compliance.
- Greet new customers and welcome into the store for service support.
Answer initial questions and guide customers with drink options.
Take drink orders accurately and pass details to bar staff. - Handled customer complaints with empathy, delivering practical solutions to restore dining experiences.
- Coordinate with kitchen staff to relay special requests and dietary needs.
Education
A-Levels -
St Ronan's College
Lurgan, Northern Ireland 2021
GCSEs -
St Ronan's College
Lurgan2019
Skills
- Team leadership and training
- Customer service excellence
- Task delegation and time management
- Effective communication skills
- Patient interaction and personal care
- Hygiene compliance and safeguarding
- Emotional support and mental health assistance
- First aid and manual handling expertise
- Personal care assistance and bathing support
- Blood pressure measurement proficiency
- Professionalism and confidentiality awareness
- Customer experience enhancement
- Complaint resolution strategies
- Team building and collaboration
- Cash handling accuracy
- Active listening and empathy skills
- Multi-tasking capabilities
Timeline
Team Leader
Henderson Group
10.2024 - Current
Childcare Assistant
Happy Days Nursery
08.2024 - 09.2024
Health Care Assistant
NHS Trust
01.2022 - 03.2023
Customer Advisor
Henderson Group
10.2019 - 10.2024
Waitress/ Bar staff
Stables Bar & Restaraunt
05.2019 - 09.2019
A-Levels -
St Ronan's College
GCSEs -
St Ronan's College