Summary
Work History
Education
Skills
Languages
Timeline
Generic

Mischa Yang

Durham,Durham

Summary

In my previous experience, I participated in various charity sales organized by the school, where I served as both a planner and a seller. This role helped me develop essential problem-solving skills, efficient shelving techniques, friendly customer communication, and basic mathematical calculation abilities. Additionally, I have worked as a teacher at summer camps multiple times, which further enhanced my communication skills. I am a friendly and responsive student with excellent customer service and time management skills. Demonstrates proficiency in handling transactions and maintaining an organized sales floor. Ready to contribute to team success and enhance customer satisfaction in the sales clerk role.

Work History

Salesclerk

Community bookstore
Jinan, China
05.2024 - 06.2024
  • I engaged with customers promptly to enhance their experience and recommend books they might be interested in while providing efficient and courteous service to improve customer satisfaction.
  • When the store is less crowded, I need to replenish the shelves and organize the store's layout to ensure that customers can quickly find the goods they want.
  • Assisted customers with their queries, such as helping them locate books efficiently, which led to improved customer relations.
  • Because the bookstore is next door to the primary school, we recommend stationery or books to students and parents. I also provide knowledgeable product advice, effectively influencing customers' purchasing decisions.
  • Oversaw the operation of the cash register, ensuring a high level of accuracy in all transactions.
  • I ensured a clean and well-organized workspace to promote efficiency in service delivery.

Volunteer for charity sale

School fair
Suzhou, China
12.2023 - 01.2024
  • As a planner used critical thinking to break down problems, evaluate solutions and make decisions.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • I independently managed to sell fifty per cent of the items.


Education

IB Bilingual Diploma awarded -

Overseas Chinese Academy of Chiway Suzhou
China
09.2022 - 05.2024

Bachelor of Science - Psychology

Durham University
Durham
09.2024 -

Skills

  • Customer Service Skills: I excel at engaging with customers, promptly answering their questions, and providing exceptional assistance to enhance their experience
  • Communication Skills: I can communicate clearly and effectively with both customers and coworkers, and I have bilingual skills
  • Organizational Skills: I am dedicated to maintaining an organized stock system and ensuring a tidy work environment to enhance efficiency and a professional atmosphere
  • Basic Math Skills: I am capable of handling cash transactions, providing correct change, and managing inventory
  • Problem-Solving Skills: I understand how important it is to address customer complaints and resolve issues quickly
  • Adaptive skills: I can easily adapt to my surroundings and modify my work methods as needed

Languages

English
Fluent
Chinese (Mandarin)
Native

Timeline

Bachelor of Science - Psychology

Durham University
09.2024 -

Salesclerk

Community bookstore
05.2024 - 06.2024

Volunteer for charity sale

School fair
12.2023 - 01.2024

IB Bilingual Diploma awarded -

Overseas Chinese Academy of Chiway Suzhou
09.2022 - 05.2024
Mischa Yang