Summary
Overview
Work history
Education
Skills
Timeline
Generic

Mischa Halliday

Salford

Summary

Accomplished professional with extensive expertise in team leadership and staff development, event planning and management, and financial and business operations. Demonstrates proficiency in marketing and social media management, customer service, and relationship building. Adept at ensuring health and safety compliance, managing stock and POS systems, and handling pressure with effective problem-solving skills. Proven track record in complaint handling, hygiene standards compliance, bookkeeping basics, beer draught system maintenance, customer orientation, scheduling staff rotas, bar equipment maintenance, cash handling, order processing, point of sale systems, hospitality management, stock control, employee performance evaluation, event coordination, supplier relationships recruitment and hiring. Committed to driving operational excellence while fostering a positive work environment.

Driven professional with knack for leadership and problem-solving, equipped with exceptional organisational skills and talent for customer service. Adept in managing teams and coordinating events seamlessly, fostering engaging and positive environment. Committed to driving success and delivering memorable experiences.

Overview

15
15
years of professional experience

Work history

Operations Manager

Wellness Start-Up
Manchester
2025.10 - 2026.05
  • Supported the hands-on setup and launch of a new wellness start-up, managing day-to-day operations alongside strategic planning.
  • Handled all core administrative duties including inbox management, diary scheduling, meeting coordination, and documentation.
  • Actively supported recruitment and onboarding, including drafting role descriptions, coordinating interviews, and inducting new starters.
  • Set up and maintained internal systems, processes, and workflows to support smooth daily operations.
  • Took a practical role in marketing activity, contributing to strategy development and executing campaigns.
  • Created, scheduled, and managed social media content across key platforms to support brand growth and engagement.
  • Designed, built, and maintained the company website, managing content, layout, and functionality.
  • Worked directly on the design and setup of the company app, gathering requirements and liaising closely with external developers.
  • Acted as the main point of contact with external suppliers and digital partners, ensuring projects were delivered on time and to brief.
  • Bahh Hospitality

Venue/General Manager

The Kings Arms
Salford
2017.01 - 2026.05
  • Promoted from bar staff to Pub Manager within 7 months, then quickly advanced to Venue Manager.
  • Successfully turned around a struggling venue, transforming it into a profitable and award-winning business.
  • Led the team to win
  • Manchester’s Pub of the Year 2022
  • (Manchester Food & Drink Awards) and finalist for
  • Entertainment Venue of the Year 2022
  • (Great British Pub Awards).
  • Developed and kept a safe, inclusive, and welcoming environment for employees and customers.
  • Spearheaded initiatives to increase footfall and revenue, including marketing campaigns and event planning.
  • Key Responsibilities:
  • - Managing bookings, ticketing websites, theatre FOH & ticket sales.
  • - General administration duties, emails, calendar management, schedule management.
  • - Staff management, including hiring, training, scheduling, and performance evaluations.
  • - Ordering and managing stock to ensure efficient operations and cost control.
  • - Implementing and updating health & safety policies and staff handbooks.
  • - Overseeing POS systems, pricing strategies, and booking fees.
  • - Handling payroll, holiday pay calculations, and work contracts.
  • - Bookkeeping and monitoring cash transactions.
  • - Planning and coordinating events, private parties, and weddings.
  • - Maintenance of the cellar and general upkeep of the building.
  • - Managing social media content and marketing strategies to promote events and offers.
  • - Staying up to date with workplace laws and implementing necessary policies.

Front of House Assistant

Salford Arts Theatre
Salford
2014.12 - 2018.01
  • Answering the telephone and providing information on events.
  • Bookkeeping
  • Taking ticket bookings and processing payments.
  • Bar work, stock checking, and cash handling.
  • Keeping the front of house clean and organised.

HR and Pensions Administration Assistant

Sodexo
Salford
2016.02 - 2016.02
  • Preparation of welcome packs for TUPE cases.
  • Preparation of offer packs for recruitment.
  • Scheduling interviews and conducting workstation assessments.
  • Answering basic pension queries and handling administrative tasks.
  • (Work experience placement)

Accounts, Administration, and Business Assistant

Accounts Plus
Manchester
2011.06 - 2011.09
  • Experience with Sage 5.0, Excel, PowerPoint, Publisher, and Word.

Admin Assistant

Seedless & Langworthy Trust
Salford
2009.01
  • Filing, typing letters, and photocopying.
  • Assisting with marketing efforts and leaflet design.

Education

NVQ Level 2 and 3 - Media, Theatre, and Special FX Makeup

Walkden College
Salford
2012.09 - 6 2014

Level 1 - Personal Development for Employability

Highfield
Salford
2016.02 - 2 2016

NVQ Level 1 - Nails

Skills Solutions
Manchester
2011.10 - 12 2011

GCSEs - English, Art, Mathematics, Science, ITC, Health and Social Care

Buile Hill Visual Arts College
Salford
2005.01 - 1 2010

Skills

  • Team Leadership & Staff Development
  • Event Planning & Management
  • Financial & Business Operations
  • Marketing & Social Media Management
  • Customer Service & Relationship Building
  • Health & Safety Compliance
  • Stock Management & POS Systems
  • Problem-Solving & Crisis Management
  • Event planning experience
  • Staff training delivery
  • Till operations proficiency
  • Venue promotion techniques
  • Alcohol laws compliance
  • Pressure handling
  • Complaint handling expertise
  • Hygiene standards compliance
  • Bookkeeping basics
  • Beer draught system maintenance
  • Customer orientation
  • Scheduling staff rotas
  • Bar equipment maintenance
  • Cash handling
  • Order processing
  • Point of sale systems
  • Hospitality management
  • Stock control
  • Employee performance evaluation
  • Event coordination
  • Supplier relationships
  • Recruitment and hiring

Timeline

Operations Manager

Wellness Start-Up
2025.10 - 2026.05

Venue/General Manager

The Kings Arms
2017.01 - 2026.05

HR and Pensions Administration Assistant

Sodexo
2016.02 - 2016.02

Level 1 - Personal Development for Employability

Highfield
2016.02 - 2 2016

Front of House Assistant

Salford Arts Theatre
2014.12 - 2018.01

NVQ Level 2 and 3 - Media, Theatre, and Special FX Makeup

Walkden College
2012.09 - 6 2014

NVQ Level 1 - Nails

Skills Solutions
2011.10 - 12 2011

Accounts, Administration, and Business Assistant

Accounts Plus
2011.06 - 2011.09

Admin Assistant

Seedless & Langworthy Trust
2009.01

GCSEs - English, Art, Mathematics, Science, ITC, Health and Social Care

Buile Hill Visual Arts College
2005.01 - 1 2010
Mischa Halliday