Sana Bashir
Manchester,United Kingdom
Summary
Dynamic and detail-driven project coordinator and Marketing/Sales professional with 3+ years of experience in client handling, cross-functional coordination, product management, and digital promotion. Skilled in stakeholder communication, CRM systems, lead generation, and project execution. Led a digital transformation project that boosted efficiency by 25% and delivered a marketing campaign that exceeded KPIs by 30%.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Shop manager
Hadfield local
Glossop, Derbyshire
2024.03 - Current
- Negotiated with suppliers for better prices, leading to improved profit margins by 10%.
- Led team meetings effectively, facilitating open communication amongst staff members.
- Handled employee grievances promptly and fairly, maintaining morale within workforce.
- Fostered strong relationships with key customers to boost loyalty and repeat business.
- Provided insightful product knowledge to customers, enhancing their shopping experience.
- Monitored market trends closely for competitive advantage in pricing strategies.
- Assisted customers in making informed buying decisions through expert advice on products.
- Developed positive team culture, resulting in increased staff satisfaction and lower turnover rates.
- Conducted regular staff appraisals for performance improvement opportunities identification.
- Managed store inventory to ensure adequate stock levels at all times.
- Implemented health and safety protocols to ensure compliance with regulations and protect staff wellbeing.
- Enhanced customer service by training staff in effective communication and problem-solving.
- Ensured cleanliness of shop premises, presenting professional image to customers.
- Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
- Boosted overall sales performance through implementation of effective merchandising strategies.
- Oversaw daily shop operations, ensuring smooth running of business activities.
Project manager
Qwasi
London
2023.07 - 2024.03
- Facilitated client meetings to gather requirements and provide updates.
- Coordinated efforts between testers and developers to enhance collaboration.
- Raised development tickets to address issues promptly.
- Conducted user testing to validate functionality and user experience.
- Reduced project delays by 20% by adopting Agile methodologies and digital task-tracking tools like Jira.
- Acted as primary liaison between clients and internal teams, ensuring alignment on objectives and expectations.
- Organised and led weekly stakeholder meetings, resolving bottlenecks and ensuring projects remained on track.
- Implemented new resource allocation process, optimising team workload and improving efficiency.
Business development manager
Wirasat.com
Islamabad, Pakistan
2021.10 - 2022.06
- Identified potential clients through targeted outreach and market analysis, and also managed 80 customer calls per day and increased sales by 20 percent.
- Conducted product demonstrations to showcase features and benefits.
- Negotiated contracts to secure favourable terms for services offered.
Education
Master of Business Administration - Marketing
Bahria University
Islamabad Pakistan 2022.03 - 2023.08
Bachelor of Business Administration - Marketing and HRM
Qauid e Azam University
Islamabad Pakistan 2015.10 - 2019.07
Skills
Technical proficiency
- Project management software: Expert in Asana, Jira, and Microsoft Project
- Data analysis: Skilled in Excel (pivot tables, dashboards) and Google Sheets
Leadership & organisation
- Team leadership: Coordinated teams of up to 14 members across departments
Communication
- Client relations: Adept at managing stakeholder expectations and presenting updates in clear, actionable terms
Problem-solving
- Strategic planning: Experienced in devising solutions to meet changing project scopes
Volunteering
Fundraiser – MAJU (Make Ambition and Join Us)
Organised fundraising events and donation drives supporting underprivileged children in Islamabad.
Timeline
Shop manager
Hadfield local
2024.03 - Current
Project manager
Qwasi
2023.07 - 2024.03
Master of Business Administration - Marketing
Bahria University
2022.03 - 2023.08
Business development manager
Wirasat.com
2021.10 - 2022.06
Bachelor of Business Administration - Marketing and HRM
Qauid e Azam University
2015.10 - 2019.07