Misbaah Rafaqat
Dewsbury,West Berkshire
Summary
Able to learn new processes quickly and adapt to different customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Very reliable and hardworking, demonstrating strong interpersonal and problem-solving skills developed through various roles. I'm capable of working collaboratively and independently, adapting quickly to new environments and tasks. A hardworking and reliable student, who is ready for practical experience and to learn from and support construction team. Friendly and committed team player, successfully working collaboratively to complete tasks to company standards. In addition, I'm willing to take on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
1
1
year of professional experience
Work History
Community volunteer
Kirklees library
Dewsbury, Kirklees
07.2023 - 10.2023
- Maintained shelves in alphabetised order to improve guest experience.
- Sorted and arranged books by category in shelves.
- Helped customers to successfully use library computers and equipment.
- Checked in and out books and scanned library cards.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Inspected book conditions to identify damaged items.
- Assisted customers in locating specific books to address needs.
- Supported librarians by assisting with materials check-in and check-out process.
- Educated customers about available library and community services.
- Conducted regular inventory checks to reconcile catalogued items and identify missing materials.
- Sorted and replenished books to boost borrowing opportunities.
- Input information about new books and resources to library database.
- Responded to phone, email and social media enquiries within target timeframes.
General worker
Juicy's
Dewsbury, Kirklees
02.2023 - 07.2023
- Carried out activities in line with work schedule.
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Communicated well with team across multiple locations.
- Performed strenuous physical activities such as heavy lifting in adverse conditions.
- Offered exceptional customer service to all guests.
- Cleaned up sites after shifts, organising tools and securing supplies in designated storage units.
- Complied with health and safety regulations during operation of equipment.
- Completed opening and closing procedures each day.
- Greeted customers entering store and responded promptly to customer needs.
- Counted change correctly and issued customer receipts.
- Kept checkouts areas and general store clean and orderly.
- Monitored ovens, setting time and temperature controls to achieve optimum baking results.
- Inspected and cleaned food preparation areas to maintain sanitary practices.
- Resolved customer concerns in positive, constructive manner.
Education
GCSEs - Science, Math, Statistics, Geography, Photography, French, English
Castle Hall Academy
Mirfield 09.2016 - 06.2021
A-Levels - Business, Law, Criminology, Math- resit
The Mirfield Free Grammar
Mirfield 09.2021 - 06.2023
Criminology with police studies
Leeds Trinity University
Leeds 09.2023 -
Skills
- Efficient teamwork
- Confident and very social, especially when meeting new people
- Independent learner
- Well organised and great time management
- Ability to take lead and help in team working skills
- Rapid and Adaptive
- Public speaking
- Customer Service
- Restocking skills
- Cleaning abilities
- Cleaning and sanitising
- Cash register operation
- Communication skills
- Interpersonal skills
Timeline
Criminology with police studies
Leeds Trinity University
09.2023 -
Community volunteer
Kirklees library
07.2023 - 10.2023
General worker
Juicy's
02.2023 - 07.2023
A-Levels - Business, Law, Criminology, Math- resit
The Mirfield Free Grammar
09.2021 - 06.2023
GCSEs - Science, Math, Statistics, Geography, Photography, French, English
Castle Hall Academy
09.2016 - 06.2021
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