Versatile and results-oriented Operations Professional with 5+ years of experience across visa processing, luxury hospitality, and customer service. Successfully supported and led high-performing teams at VFS Global (UKVI), The Langham, and Amazon Customer Service, consistently ensuring smooth operations and outstanding customer satisfaction. Experienced in shift planning, staff supervision, regulatory compliance, inventory control, and service delivery within high-pressure environments. Known for strong problem-solving abilities, process optimisation, and cross-functional collaboration. Committed to maintaining operational excellence and exceeding performance targets in both front-line and back-office roles.
Hi, I’m
Mirza Baig
Operations officer
London
Summary
Overview
5
years of professional experience
Work history
Vfs globalRomford, United Kingdom
Operations officer(UKVI)
11.2024 - Current
Job overview
- Delivered operational support for UK Visas & Immigration (UKVI) services, ensuring compliance with strict Home Office protocols.
- Verified applicants’ identity, biometric data, and documentation as per UKVI standards.
- Managed appointment bookings and daily application flow to enhance process efficiency.
- Delivered exceptional front-line customer service, handling sensitive visa enquiries with confidentiality and professionalism.
- Maintained accurate records using proprietary VFS systems, ensuring secure handling of personal data.
- Coordinated with internal departments and UKVI representatives to resolve escalations promptly.
- Trained new staff on UKVI application procedures, documentation checks, and data protection policies.
- Ensured adherence to GDPR and health & safety guidelines within the visa application centre.
Langham Hotels and ResortsLondon, United Kingdom
Supervisor
06.2022 - 10.2024
Job overview
- Supervised daily housekeeping operations across guest rooms, public areas, and back-of-house, ensuring Langham’s five-star standards were consistently maintained.
Led, trained, and motivated multicultural team of room attendants, porters, and linen staff, fostering positive and productive work environment.
Conducted detailed room inspections, identifying maintenance needs and ensuring readiness for VIP and long-stay guests.
Managed staff schedules and shift rotations, aligning resources to business levels while maintaining service quality.
Coordinated with front office, engineering, and laundry departments for seamless communication and quick issue resolution.
Maintained inventory of housekeeping supplies, uniforms, and amenities; handled procurement and cost control in line with budget targets.
Monitored compliance with health & safety regulations, COSHH standards, and infection control procedures.
Addressed guest concerns with professionalism, resolving complaints promptly to ensure guest satisfaction and positive reviews.
Participated in departmental meetings and training sessions to uphold service excellence and brand standards.
Amazon development Center India Pvt LtdHyderabad , India
Customer Service Associate
09.2020 - 02.2022
Job overview
- Delivered exceptional customer service support for Amazon India’s domestic retail operations, addressing queries related to orders, returns, payments, and product issues via email, chat, and phone.
Assisted international customers from Netherlands and Germany, resolving complex queries by adapting to regional processes, product catalogues, and service expectations.
Handled multilingual support scenarios using internal translation tools and cultural awareness, ensuring clear and empathetic communication across borders.
Investigated order discrepancies, refund claims, account issues, and delivery concerns with efficiency and ownership.
Coordinated with cross-functional departments (logistics, payments, seller support) to provide end-to-end resolution.
Maintained high accuracy in data entry and case documentation while adhering to Amazon’s quality and response time metrics (SLAs).
Worked under pressure during high-volume periods (e.g., Prime Day, Diwali, Black Friday), consistently achieving performance targets.
Contributed to process improvement by flagging system issues and providing feedback to team leaders.
Education
Coventry UniversityLondon
MSc from International Project Management
10.2023
University overview
JNTUHHyderabad
Bachelor of Science from Civil Engineering
06.2021
University overview
Skills
- Team Leadership & Staff Supervision
- Shift Planning & Scheduling
- Customer Service Excellence
- Complaint Handling & Resolution
- Operational Management
- Process Optimization
- Inventory & Resource Control
- Health & Safety Compliance
- Regulatory Knowledge (UKVI, Hospitality Standards)
- Front Office & Back Office Coordination
- Conflict Resolution
- Time Management & Multitasking
- Microsoft Office (Word, Excel, Outlook)
- CRM & Ticketing Systems
- Multilingual
Personal Information
Personal Information
Languages
English, Hindi, Urdu, Telugu
Native
Timeline
Operations officer(UKVI)
Vfs global
11.2024 - Current
Supervisor
Langham Hotels and Resorts
06.2022 - 10.2024
Customer Service Associate
Amazon development Center India Pvt Ltd
09.2020 - 02.2022
Coventry University
MSc from International Project Management
11 2023
JNTUH
Bachelor of Science from Civil Engineering
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
Awa FallAwa Fall
Submission Officer at VFS Global: VFS NY - 1 UKVI Team - ContractSubmission Officer at VFS Global: VFS NY - 1 UKVI Team - Contract
Luka GonashviliLuka Gonashvili
Visa Specialist at VFS GlobalVisa Specialist at VFS Global
Jiya Mariyam VargheseJiya Mariyam Varghese
Operations officer at VFS GlobalOperations officer at VFS Global
Scott WilsonScott Wilson
Regional Visual Merchandiser-North/Central Europe at PradaRegional Visual Merchandiser-North/Central Europe at Prada
Oleksandr BieliaievOleksandr Bieliaiev
Client Manager at IT ServicesClient Manager at IT Services