MIRZA FAIZULLAH BAIG
Leeds,England
Summary
A conscientious and professional Customer Service Executive with extensive experience in providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.
A highly organized and efficient individual, whose thorough and precise approach to customers has yielded excellent results.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work history
Junior web developer
Suma software solutions ltd
Leeds, England
2023.03 - Current
- Designed graphics with Adobe Creative Cloud to achieve brand goals.
- Built site-specific interfaces for navigation, data management and e-commerce requirements.
- Established project milestones and ensured all team members were well-prepared to meet deadlines.
- Liaised with clients and designers to create robust, functional platforms.
- Evaluated project specifications for technical feasibility, security risks and user experience concerns.
Customer service executive
Lloyds Banking Group
Leeds, England
2022.07 - 2023.01
- Followed up customer queries to check provided solutions met expectations.
- Resolved complaints with proactive problem-solving and analysis.
- Responded to customer queries and provided excellent customer service.
- Built positive customer rapport through friendly, professional communication.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
- Offered detailed product and service advice based on customer needs.
- Reached out to established clients to follow up after sales and offer new products and services.
- Asked probing questions of clients to understand needs and identify actionable requirements.
- Managed banking and accounts with expert finance knowledge.
Education
Master of Arts - International relations
University of Leeds
Leeds 2021.09 - 2022.09
Skills
- Excellent communication
- Computer literate
- Telesales
- Customer complaint handling
- Sales negotiation
- Customer needs analysis
- Multitasking
- Sales techniques
- Product knowledge
- Flexible
Affiliations
- I like to stay active; Travelling is one of my most favorite hobby as such that I have travelled most of middle east so far with some cities of India as well. Now I'm looking forward to traveling around Europe. While travelling I like to explore culture, history, languages etc. Socializing is another hobby which I enjoy the most
Timeline
Junior web developer
Suma software solutions ltd
2023.03 - Current
Customer service executive
Lloyds Banking Group
2022.07 - 2023.01
Master of Arts - International relations
University of Leeds
2021.09 - 2022.09